One year of retail or related experience (preferred)
Good verbal communication skills; ability to interact politely and effectively with customers
Good customer service and organizational skills; detail-oriented
Basic reading, writing, and arithmetic skills
Ability to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally
Ability to stand and walk for extended periods of time and may bend, stoop, twist, and turn frequently
Ability to work in a typical retail store environment (varied temperatures), exposed to outside weather conditions, with low to moderate noise levels
Responsibilities
Prepare coffee shop beverages; brew, mix, and/or blend beverages according to set standards
Prepare food items according to procedures
Ensure food and beverages are handled in a safe manner and according to established guidelines, and work is completed in a clean work environment
Operate cash register to itemize customer purchases and process payments including cash, checks, credit cards, gift certificates, coupons, etc
Stock items and rotate coffee items and merchandise displays
Maintain understanding of current store programs and product locations
Understand use of check-stand equipment (i.e., register) and coffee shop equipment and its efficient operation
Notify the department lead or manager if products and supplies need to be ordered
Comply with Company policies regarding security, cash handling/cash drawer accounting procedures, product handling (i.e., damaged/spoiled products), etc
Maintain a clean and well-stocked department; ensure the department complies with Company safety and sanitation procedures and standards
Communicate the Company programs (i.e., loyalty program, scans, etc.), in-store specials, and coupons to customers, and model high standards of service to achieve a customer-oriented store
Follow all PPE and Safety Guidelines
Follow all Food Safety and Cleaning Expectations
Follow Guest Experience Guidelines
May be assigned tasks in other departments based on customer experience need
Additional responsibilities may be assigned as needed