Nava

Project Manager

Remote

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Government Technology, Consulting, Public SectorIndustries

About Nava

Nava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges.

As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services.

People are at the heart of our work, from members of the public who rely on benefit programs to government agency staff. Through human-centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively. This focus gives everyone at Nava the opportunity to do work that is meaningful, impactful, and deeply connected to public good.

Employment Type: Full-time

Position Summary

You’ll manage the support of a mid-large scale product, working closely with our engineers, designers and government partners to triage issues and distill them into clear, actionable tickets for the team. You'll be available to tackle Priority one issues as they arise. You'll also work with the team to continually improve on our response and support of the system and build close working relationships with a variety of people, including engineers, client stakeholders, and partner vendors.

You think holistically and understand how the details of the project fit into the bigger picture, and take pride in working through highly ambiguous situations to deliver value to users. You have a strong bias towards action when faced with incomplete information, and communicate transparently to build consensus internally and externally.

What You'll Do

  • Work directly at the intersection of government and the Nava team to manage our sprint process, estimate our efforts, triage incidents, manage expectations, and track and communicate progress as well as remove blockers when needed
  • Proactively build relationships with stakeholders and other contractors
  • Understand the team’s objectives, systems, and capabilities in order to make decisions about project priorities and to help resolve issues
  • Coordinate multiple contractor teams to bring alignment to large ecosystems and create holistic success for everyone
  • Accurately report risks, successes, progress, and failures
  • Manage the team’s velocity and continually improve our processes for organizing ourselves and our work
  • Demonstrate a passion for learning, embrace change, and ask insightful questions particularly about business needs and IT capabilities

Required Skills

  • 6-8 years of experience as a Project Manager, Delivery Manager, Scrum Master, or Product Manager in a complex software development environment with multiple stakeholders
  • Previous experience working for Center for Medicaid Services (CMS)
  • Experience with both the use and management of ticketing systems. Jira and Confluence are used on this project so experience with them specifically is ideal, but it's more important that you’re diligent at tracking down issues and documenting them clearly
  • Ability to demonstrate experience leading projects with significant complexity, including managing milestones, dependencies, and integrations with significant risk, uncertainty or scale
  • Experience working with product, design, and engineering teams as a cohesive unit and maintaining open lines of communication in a multi-disciplinary environment
  • Experience using agile frameworks like scrum, kanban, or SAFe and familiarity with agile development practices such as continuous integration and continuous delivery
  • Ability to grow and nurture existing and new client relationships to help drive prioritization across multiple projects and create ecosystems of success
  • Strong organizational skills and attention to detail
  • Ability to communicate

Skills

Project Management
Product Support
Issue Triage
Agile Methodologies
Stakeholder Management
Cloud Infrastructure
Human-Centered Design
User Experience
Problem-Solving
Communication

Nava

Develops software for government service improvement

About Nava

Nava Public Benefit Corporation focuses on improving the delivery of government services through user-friendly software solutions. The company partners with federal, state, and local government agencies to enhance the digital experience for citizens, making services more accessible and effective. Nava's approach involves service design and software development, often resulting in long-term contracts where they provide ongoing support and improvements. They gained initial recognition for their work on HealthCare.gov and have since expanded to other public programs. A key aspect of Nava's operations is its commitment to diversity, equity, and inclusion, ensuring that their workforce reflects the communities they serve. The goal of Nava is to build trust between the government and citizens by transforming how services are delivered, especially during critical times.

Washington, District of ColumbiaHeadquarters
2015Year Founded
$2.1MTotal Funding
DEBT_PPCompany Stage
Government & Public Sector, Social ImpactIndustries
201-500Employees

Benefits

Medical, dental, & vision
20 days of PTO accrued
Unlimited sick leave
Paid parental leave
Sabbatical leave
401k contributions match at 4% of your salary
Flexible work arrangements
$1,000 new home office set up budget, monthly phone allowance
Monthly partial reimbursement for utilities (where applicable)
$2,000 annual tuition & professional development budget
Equity stock options
Employee referral program
Commuter benefits

Risks

Dependence on government contracts exposes Nava to financial instability from budget changes.
AI use in government services may face scrutiny over data privacy and ethics.
Resistance to digital transformation within government agencies could delay project outcomes.

Differentiation

Nava specializes in user-friendly software solutions for government services.
The company is a public benefit corporation focused on social impact projects.
Nava's diverse workforce reflects the communities it serves, enhancing solution equity.

Upsides

Nava's AI-driven solutions enhance public benefits enrollment, increasing accessibility.
Government IT modernization trends offer Nava expansion opportunities in digital transformation.
Strategic partnerships, like with Aquia Inc., boost Nava's cybersecurity and cloud capabilities.

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