Product Designer, Platform at Dialpad

London, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AI, CommunicationsIndustries

Requirements

2–4 years of product design experience
Portfolio demonstrating strong visual design, interaction design, and UX design skills
Curious and adaptable, comfortable exploring different types of projects and problem domains
Communicate clearly and thrive in collaborative, cross-functional settings
Enjoy learning from feedback and iterating quickly
Comfortable using AI-assisted design tools for exploration, ideation, and research
Value inclusive, accessible, and human-centered design
All applicants must provide a portfolio that showcases examples of their impact and ability to deliver work effectively and collaboratively

Responsibilities

Design clear, scalable experiences in collaboration with others across the Dialpad platform
Participate in problem discovery and ideation, turning insights into clear user flows, prototypes, and design solutions
Collaborate closely with cross-functional partners to align on requirements and bring work from concept to implementation
Use AI tools to accelerate research, generate ideas, and explore design variations
Apply excellence in interaction and visual design, raising the bar for quality and usability across your work
Present your work clearly and incorporate feedback often
Support usability testing and research efforts to learn directly from users and continuously improve designs

Skills

Product Design

UX Design

UI Design

Prototyping

Design Systems

AI Tools

Interaction Design

User-Centered Design

Dialpad

AI platform for customer engagement and collaboration

About Dialpad

Dialpad offers an AI-powered platform designed to enhance customer engagement, sales, and team collaboration. Its key features include real-time transcription of conversations, sentiment analysis to gauge the mood of discussions, live coaching for sales representatives, and predictive customer satisfaction (CSAT) scores to forecast client satisfaction. This platform serves a diverse clientele, from small businesses to large corporations, and operates on a subscription-based model. Dialpad distinguishes itself from competitors through its rapid product innovation and strong partnerships, such as its collaboration with the Sacramento Kings basketball team, which includes community programs like The Huddle Lab for young entrepreneurs. The company has received recognition from G2 in various categories, including Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). Dialpad's goal is to leverage AI to improve customer service and sales effectiveness.

San Ramon, CaliforniaHeadquarters

2011Year Founded

$437.7MTotal Funding

LATE_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Work Hours

Phone/Internet Stipend

Gym Membership

Professional Development Budget

Risks

Emerging AI-driven platforms could erode Dialpad's market share.

Integration challenges from Surfboard acquisition may disrupt operations.

Rapid AI advancements could render Dialpad's offerings obsolete if not updated.

Differentiation

Dialpad offers real-time transcription and sentiment analysis, enhancing customer interactions.

Its AI-powered platform supports sales, customer engagement, and team collaboration effectively.

Dialpad's continuous innovation and fast feature releases set it apart from competitors.

Upsides

Dialpad's acquisition of Surfboard enhances its workforce management capabilities.

Recognition as Google Cloud Technology Partner of the Year boosts Dialpad's credibility.

Launch of business-specific AI models provides a competitive edge in sales conversations.

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