Product Designer at ASAPP

Bengaluru, Karnataka, India

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AI, SaaSIndustries

Requirements

4-6 years of product design experience with a portfolio showcasing technical products, developer tools, configuration interfaces, or internal tooling
Proficiency in Figma, confident using it for design work, component libraries, and collaborative design processes
Technical aptitude and strong conceptual thinking, understanding APIs, integrations, backend systems, and ability to design for technical users without oversimplifying
Ability to translate complex technical requirements into intuitive design solutions that make workflows clear and efficient while maintaining necessary functionality
Self-directed and productive, able to own an area while being receptive to mentorship and feedback from senior designers
Excellent communication skills, able to present and articulate designs

Responsibilities

Design integration experiences for connecting external platforms and services, including configuration interfaces, API connection flows, and developer-focused tooling that make complex technical setup accessible
Create observability and reporting interfaces that help users understand AI performance, including conversation monitoring tools, test result dashboards, and quality metrics visualization
Design scenario testing workflows that enable teams to validate AI behavior systematically, including test creation, execution, and result analysis interfaces
Establish patterns for making technical data and system insights comprehensible to both technical and non-technical users
Contribute to the design system and establish UI/UX patterns that work across configuration-heavy and data-dense interfaces
Collaborate with co-located engineers in Bangalore to bridge technical concepts and ensure designs are implementable
Work with product managers across integrations and platform tooling to understand requirements and deliver designs iteratively
Prototype solutions to validate approaches before full implementation
Present design work to US-based design team for feedback and alignment with overall product vision
Participate in design critiques with senior designers who provide mentorship and guidance

Skills

Product Design

UI Design

UX Design

Figma

Design Systems

Integration Design

Dashboard Design

Observability Tools

CRM Integrations

AI Interfaces

ASAPP

AI tools for enhancing customer service

About ASAPP

ASAPP provides AI-powered tools to improve customer service operations. Their main product is a conversational AI voice and chat agent that accurately transcribes calls, automates call summaries, and generates automated responses to enhance agent productivity. Targeting businesses with high volumes of customer interactions, such as call centers and support departments, ASAPP operates in the customer experience market, which is growing as companies focus on customer satisfaction. They offer their services through a subscription model, allowing clients to access their tools while ensuring ongoing updates. ASAPP's goal is to enhance human performance in customer service by addressing inefficiencies and providing insights that help businesses make informed decisions and improve customer experiences.

New York City, New YorkHeadquarters

2014Year Founded

$369.6MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Learning & Development

Comprehensive Health Benefits

Daily Catered Meals

Vacation

401K Program

Family Leave

Risks

Emerging AI startups could erode ASAPP's market share with similar solutions.

Rapid AI advancements may lead to obsolescence if ASAPP doesn't innovate.

Data privacy concerns and regulatory scrutiny could impact ASAPP's operations and client trust.

Differentiation

ASAPP's AI Native products enhance productivity by automating workflows and augmenting human activity.

The CXP platform provides real-time guidance for customer care and sales agents.

ASAPP's machine learning models continuously learn from interactions, improving agent performance without manual programming.

Upsides

CoachingAI automates quality assurance, allowing supervisors to focus on agent coaching.

Frank Slootman's board membership could enhance ASAPP's strategic market positioning.

AutoTranscribe's high accuracy improves contact center efficiency by reducing transcription errors.

Land your dream remote job 3x faster with AI

Try Jobo Free