Product Administrator at Thermo Fisher Scientific

Melbourne, Victoria, Australia

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, Scientific InstrumentsIndustries

Requirements

Intermediate to advanced level competence in computer skills; specifically the Microsoft Office suite applications – Excel, Word and Outlook
Tertiary qualification in Science (Preferred)
Laboratory experience (Preferred)
Customer service skills
Previous experience in a sales & marketing or administrative support role
Excellent communication skills, both written and verbal
Results oriented and driven to succeed
Ability to manage customer relationships across a range of cultural business environments
Strong time management and organisational skills, with a methodical approach to processes
Ability to successfully prioritise a high volume of work effectively whilst meeting customer expectations
Attention to detail with a high degree of accuracy

Responsibilities

Ensure consistency, accuracy, and accountability for critical data
Manage key sub-streams including master data for Product, Vendor, and Customer
Maintain product master data, including new item setups, descriptions, database audits, price updates (buy to list updates including year-end process, with approvals from Product Managers), alternatives, and pack sizes
Implement data governance at the local level as defined by Regional/Global Governance strategy
Maintain and ensure data consistency across multiple ERPs
Complete the product discontinuation process including effective & clear communication internally
Manage product extensions in systems, product price changes, product discontinuations, and online SKU extensions
Support Product Managers with product queries, including liaising with supplier partners and divisions
Provide support for complex quotations and tenders with product coding and alternatives
Liaise with sales support to provide timely feedback to external and internal contacts
Handle Certificates of Analysis (COAs) and quality-related product data and information
Manage customer notifications and address product issues
Maintain the product database and act as the gatekeeper for data integrity across multiple platforms for the end-to-end Product Lifecycle Management process, including ongoing database audits, ensuring professional presentation and easy access to product information
Act as a subject matter expert for the Product Lifecycle Management process across all platforms, including the development and ongoing maintenance of SOP documents, and training and onboarding new staff as required
Own and maintain the Digital Master SKU list (MSL) and set up and maintain the product item cross-reference table to support digital SKUs across all platforms
Own the failed validation order process for items on the cross-reference table to ensure customer order issues are resolved within agreed targets
Hold ANZ Approver status for Open Text Media Manager (OTMM), ensuring timely approval of digital images and PDFs to be published to thermofisher.com
Coordinate the Annual Supplier List Price Movement, including managing and maintaining the supplier list price register and price changes (pre and post launch) to maintain profit integrity across all platforms
Set up and maintain PROMO pricing (including clearance center) on Product Manager requests across all platforms
Support Product Managers in their communication with both internal and external customers regarding digital product queries, ensuring accurate and efficient information dissemination

Skills

Master Data Management

ERP

Product Lifecycle Management

Data Governance

Price Updates

Product Discontinuation

Customer Notifications

Certificates of Analysis

Database Audits

Quotations

Tenders

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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