[Remote] Principal Product Manager, Payments at TrueML

Indiana, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

10+ years of product management experience, with at least 5+ years specializing in the payments domain at a platform or infrastructure level
Recognized as a subject matter expert in the global payments ecosystem, with expertise including the full payment lifecycle (authorization, settlement, reconciliation), major payment methods (Card Networks, ACH, Digital Wallets), and economic drivers (interchange, processor fees)
Mastery of the regulatory and compliance landscape (PCI DSS, Nacha)
Track record of influencing without direct authority, using data and compelling narratives to align senior leaders and multiple teams around a single vision
Exceptional ability to create clarity from ambiguity, developing sophisticated, data-backed business cases and financial models for multi-million dollar initiatives
Experience partnering directly with Architects and Principal or Staff-level engineers on complex architectural and platform-level decisions
Bachelor's degree in Computer Science, Business, Engineering, or a related field, or equivalent practical experience

Responsibilities

Define and own the 3-5 year product vision and strategy for TrueML's entire payments platform, creating the north star that aligns executive leadership and guides multiple product and engineering teams
Serve as the company’s foremost expert and strategic advisor on payments, monetization, and the FinTech landscape; influence multiple roadmaps through artifacts like vision documents, white papers, and long-range strategies
Tackle the most ambiguous and complex challenges facing the business (e.g., new market entry or disruptive technologies); create clarity and define the problem space, transforming uncertainty into actionable, high-impact initiatives
Lead 0-to-1 initiatives and the long-term architectural evolution of the payments platform, partnering with engineering to design for scale, resilience, and future business needs
Own strategic relationships with key financial partners and vendors, driving negotiations and shaping long-term partnership strategy
Define and analyze the key business outcomes and performance metrics for the payments platform, focusing on strategic impact, market success, and ROI

Skills

TrueML

Fintech solutions for debt collection and management

About TrueML

TrueML operates in the financial technology sector, focusing on enhancing the financial services experience for consumers. Its main product, TrueAccord, is a digital platform that streamlines debt collection and recovery, using intelligent technology to improve outcomes for businesses while ensuring a positive experience for consumers. TrueML also offers True Life Solutions, which includes consumer-facing tools like Engage, a communication platform that connects consumers with debt collectors and creditors, helping them manage and pay down debts. Unlike many competitors, TrueML emphasizes inclusivity and customer-friendliness in its approach to financial services. The company's goal is to make financial services accessible to everyone, regardless of their financial situation, and to transform the often challenging experience of managing debts into a more manageable and respectful process.

16011 College Blvd Suite 130, Lenexa, KS 66219, USAHeadquarters

2013Year Founded

$199.9MTotal Funding

VENTURE_UNKNOWNCompany Stage

Fintech, Financial ServicesIndustries

51-200Employees

Benefits

Unlimited Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Family Planning Benefits

Mental Health Support

Wellness Program

Risks

Emerging fintech startups may erode TrueML's market share with similar solutions.

Consumer privacy regulations like GDPR could impact TrueML's operations significantly.

Economic downturns may challenge TrueML's ability to recover debts effectively.

Differentiation

TrueML uses machine learning to personalize debt collection outreach across digital channels.

TrueAccord platform optimizes debt recovery while enhancing customer experience and brand loyalty.

True Life Solutions offers tools like Engage to help individuals manage and pay down debts.

Upsides

Retain product recovered $375 million in past-due balances since January 2023.

Thomas Overton's appointment as CTO enhances focus on machine learning capabilities.

Retain reduces operational costs by automating delinquency communications, increasing efficiency.

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