Principal Platform Architect (ServiceNow)

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, IT ServicesIndustries

Requirements

Candidates must have a senior-level position as an enterprise architect with a proven track record in management consulting, professional services, or a cloud software company, focusing on technology strategy, governance, data, and solution design. Demonstrated ability to be a trusted advisor to senior executives and facilitate customer success through strategic planning, business value identification, road mapping, and defining execution strategies including governance frameworks and managing large enterprise programs is essential.

Responsibilities

The Principal Platform Architect will act as a technical advisor to customers, establishing a strong technical foundation in the ServiceNow Platform and designing solutions to drive business outcomes. This includes establishing and supporting best practices for instance strategy, technical governance, core data, integrations, and overall platform technical health. The role involves translating business objectives into a customer roadmap, analyzing business and technical requirements into architectural blueprints, and engaging with customer enterprise architects to position ServiceNow. Responsibilities also include establishing and managing technical governance processes, driving instance health by guiding remediation of misaligned configurations, working with clients and teams to establish delivery operating model governance, and advocating for ServiceNow's advisory and expert services best practices and industry use cases. Contributing thought leadership through methodology and white papers is also a key responsibility.

Skills

ServiceNow Platform

Technical Advisory

Instance Strategy

Technical Governance

Data Management

Integrations

Platform Health

Consultative Skills

AI-enhanced Technology

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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