Sr ServiceNow Engineer (R-00083)
True Zero TechnologiesSalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, IT ServicesIndustries
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (e.g., using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry)
- 12+ years progressive experience as part of a professional services organization; or equivalent education/experience
- Management consulting experience
- Ability to travel up to 80%
- Creativity with comfort running programs independently within a "startup paced" environment
- Success driving complex issues through analysis and resolution
- Ability to relay complex information to diverse set of audiences, both technical and non-technical
- ServiceNow certifications in aligned workflow
- Large program experience leading architecture and design
- Enterprise architecture experience
- Cloud application technology experience
Responsibilities
- Help customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes
- Ensure customers use leading practices around instance strategy, technical governance, core data, integrations, and the technical health of the platform
- Guide ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success
- Work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions
- Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions
- Provide a variety of knowledge across multiple workflows
- Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision
- Translate goals to outcomes into a customer roadmap
- Translate business information and technical requirements into an architectural blueprint to achieve complex goals
- Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications
- Manage technical governance, and a delivery operating model and governance
- Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices
- Support the sales effort by scoping and estimating the engagement and change orders
- Be an active contributor of leading practices and expertise related to the ServiceNow platform
- Support the professional development of others through means of mentoring
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this role remote or on-site?
This is an on-site position.
What is the salary or compensation for this role?
This information is not specified in the job description.
What are the key skills needed for the Principal Platform Architect role?
The role requires deep expertise in the ServiceNow Platform, knowledge of leading practices in instance strategy, technical governance, core data, integrations, and platform health, plus strong consultative skills to guide customers and teams.
What is the team structure for this position?
You will be part of the Customer Outcomes team, which accelerates platform adoption and improves customer outcomes through services delivered by consultants using partners, leading practices, methodologies, and tools.
What makes a strong candidate for this Principal Platform Architect role?
Strong candidates are technical experts in the ServiceNow Platform with experience guiding customers on architecture for long-term success, building relationships with leaders, translating requirements into blueprints, and mentoring others.
ServiceNow
Cloud-based platform for digital workflows
About ServiceNow
ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.
Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees