Principal Inbound Product Manager - AI Platform Security

Santa Clara, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Cloud Computing, Enterprise Software, SecurityIndustries

Requirements

Candidates should have 9+ years of experience in Identity and Access Management (IAM) or platform security, with hands-on involvement in authentication protocols like SAML, OIDC, MFA, or certificate-based authentication. Proven product execution skills are necessary, including defining requirements and writing user stories. Experience working with AI technologies, understanding AI-specific security risks and governance challenges, and familiarity with zero trust security models or adaptive authentication systems are also required. Prior experience in a SaaS or enterprise platform environment, especially with developer-facing products or APIs, along with strong prioritization skills and a customer-centric mindset are essential. Familiarity with compliance frameworks such as NIST, SOC 2, or ISO 27001 is beneficial.

Responsibilities

The Principal Inbound Product Manager will define and deliver products for secure and governed connectivity between AI agents, enterprise systems, and external platforms using standards like MCP and A2A. This role involves crafting solutions that unify AI governance workflows, authentication, observability, and enterprise automation into a scalable platform. The individual will also shape industry standards by influencing how organizations modernize legacy and cloud systems into AI-enabled agents, collaborating with technology partners and standards bodies to evolve the interoperability landscape.

Skills

AI Platform Security

AI interoperability

AI governance

authentication

observability

enterprise automation

MCP

A2A

legacy system modernization

cloud system modernization

AI-enabled agents

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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