Principal Escalations Engineer at Stryker

Fort Wayne, Indiana, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Medical Devices, HealthcareIndustries

Requirements

Bachelor’s degree in computer science or related field, plus 8+ years of development experience
Demonstrated ability to review existing code base and refactor, if necessary, exposure to Java, Ruby and other OOP
Proficiency with Linux (Red Hat or derivative distro), exposure to system administration, shell scripting, network configurations, server virtualization and cloud deployments
Experience with networking protocols including the ability to analyze network traffic and reverse engineer protocols
Knowledge of databases (Microsoft SQL Server preferred), experience reviewing logs, pinpointing performance issues and manipulating data in the CLI
Familiarity with SCM, code review processes, Agile/Kanban development methodologies
Familiarity with Jenkins or similar build and test automation tools
Travel Percentage: 10%
Preferred Qualifications
Proven track record of understanding customer needs and delivering solutions, patient and flexible in meeting customer requirements
Excellent analytical, verbal, and written communication skills. Deep technical analysis and troubleshooting skills
Results driven, hands on approach to product support in a collaborative environment with a customer driven focus
Resourceful and able to solve complex problems through adapting technology and a thorough understanding of product architecture
Proactive in the face of ambiguous or conflicting data, driven to continue problem investigation to tease out root cause
Independent self-starter; able to complete projects on time with minimal guidance
Leverage Kubernetes expertise to support escalated customer issues, ensuring high availability and reliability of containerized applications

Responsibilities

Lead efforts to resolve customer service outages in an expedited manner and minimize the disruptions experienced by the clinical staff
Record relevant data regarding a production issue, provide problem summary to non-subject matter experts
Analyze problems and implement code changes or scripts to provide temporary mitigation to minimize disruption if a permanent fix is not immediately available
Collaborate with the Quality Assurance department to communicate production related problems and coordinate the associated validation prior to customer deployment; incorporating new tests into the standard validation workflows
Investigate and solve customer infrastructure problems (e.g. wired/wireless network, virtualization resources, authentication/security, etc.) that may be indirectly causing production problems, conduct functional and performance characterization to extract evidence of root cause
Identify database underperformance issues and implement changes to resolve, make data changes to rectify incorrect input information
Work with the Engage development teams to improve quality and support of production issues
Tackle engineering tasks that may not be assigned to other engineering teams due to resource issues, including product development, integration testing, performance profiling, etc

Skills

Key technologies and capabilities for this role

ScriptingNetworkingWireless NetworkingVirtualizationAuthenticationSecurityDatabase OptimizationRoot Cause AnalysisQA ValidationCode Deployment

Questions & Answers

Common questions about this position

What is the work arrangement for this position?

The position offers hybrid work flexibility.

What are the required qualifications for the Principal Escalations Engineer role?

A Bachelor’s degree in computer science or related field plus 8+ years of development experience is required, along with proficiency in Linux, networking protocols, databases like Microsoft SQL Server, Java/Ruby OOP, shell scripting, and familiarity with SCM, Agile/Kanban, and Jenkins.

What is the company culture like at Stryker?

Stryker offers a supportive culture with talented and intelligent people, focused on improving lives through cutting-edge medical technologies, and emphasizes personal and professional development.

What salary or compensation does this role offer?

This information is not specified in the job description.

What makes a strong candidate for this Principal Escalations Engineer position?

Strong candidates will have a Bachelor’s degree with 8+ years of development experience, proficiency in Linux, networking, databases, and OOP languages like Java/Ruby, plus familiarity with Agile, SCM, and tools like Jenkins; preferred candidates have a proven track record.

Stryker

Develops and manufactures medical devices and equipment

About Stryker

Stryker develops and manufactures medical devices and equipment aimed at improving patient care and surgical efficiency. Their products include surgical tools, neurotechnology devices, and orthopedic implants, which are sold directly to hospitals and clinics. Stryker stands out from competitors by focusing on high-quality products and a commitment to advancing healthcare solutions. The company's goal is to enhance the overall healthcare experience for both patients and medical professionals.

Kalamazoo, MichiganHeadquarters

1941Year Founded

$423.3MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Medical & prescription plans

Supplemental health benefits

Flexible Spending accounts

Employee Assistance Program

Short-term & long-term disability

Tuition reimbursement

401(k) plan

Employee Stock Purchase Plan

Risks

Integration challenges from acquisitions may strain Stryker's resources.

Rapid tech advancements risk obsolescence of Stryker's current products.

Regulatory scrutiny on acquisitions could delay Stryker's market entry.

Differentiation

Stryker's acquisitions enhance its minimally invasive surgical solutions portfolio.

Entry into the peripheral vascular segment diversifies Stryker's market presence.

Stryker's focus on AI integration boosts diagnostic accuracy and operational efficiency.

Upsides

Growing demand for minimally invasive solutions aligns with Stryker's strategic acquisitions.

The orthopedic implants market growth benefits Stryker's expanding product line.

Stryker's acquisition of Inari Medical positions it in a high-growth vascular market.

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