Program Manager, Operations
PortProSalary not specified
Full Time
Junior (1 to 2 years)
Principal Associate - S&G Analyst Programs l Strategic Initiatives Lead at Capital One
McLean, Virginia, United States
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, BankingIndustries
Requirements
- Associate's degree or military experience
- At least 2 years of HR, project management, or process management experience
- Preferred: At least 3 years of experience in Event Management, Recruiting, Human Resources, Marketing or a combination
- Preferred: Experience in program and project management, or a similar role, ideally within a recruiting or HR function
- Preferred: Proven ability to identify operational inefficiencies and design practical, scalable solutions
- Preferred: Exceptional organizational skills with a strong attention to detail
- Preferred: Experience with process mapping, documentation, and implementation
- Preferred: Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders
- Preferred: Proactive, self-starter mentality with the ability to manage multiple priorities in a fast-paced environment
- Preferred: Proficiency in Google Workspace and project management software
Responsibilities
- Optimize Operational Efficiency: Lead initiatives to identify and implement improvements across end-to-end campus programs processes, understanding current workflows and seeking opportunities for greater efficiency and effectiveness
- Support Program Team Success: Work closely with program pillar leads to understand their process needs, ensuring they have necessary tools, documentation, and streamlined workflows
- Build Structure and Documentation: Develop and implement robust structures for handling new, one-off associate scenarios, ensuring consistency and scalability; centralize and optimize shared documentation (e.g., shared drives) for easy access
- Process Gap Analysis & Creation: Proactively explore the operational ecosystem to identify missing processes or enhancement opportunities, then design and implement new processes
- Enhance Team & Client Lead Management: Investigate and implement strategies to improve operational management of internal team and client leads, fostering better communication, collaboration, and shared understanding
- Operations Point of Contact (POC): Serve as a central point of contact for operational inquiries and challenges, providing guidance and solutions to the horizontal programs ops team
- Team Management & Strategy: Contribute to strategic direction and logistical planning for monthly team meetings and quarterly off-sites, ensuring productivity, alignment on goals, addressing challenges, and fostering continuous improvement
- Strategic Initiatives Project Manager: Lead project management for new and unplanned strategic initiatives impacting the entire portfolio, identifying appropriate team leaders (e.g., Discover integration, demand planning)
Skills
Project Management
Strategic Thinking
Process Optimization
Workflow Analysis
Documentation Management
Process Design
Operational Efficiency
Stakeholder Management
Gap Analysis
Team Management
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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