Pre-Sale Property Preservation CAM Group Leader III at M&T Bank

Getzville, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial Services, Property PreservationIndustries

Requirements

A combined total of 5 years of higher education and relevant work experience in a call center or bank operations environment, inclusive of 2 years' work leadership experience
Excellent customer service skills with the ability to use tact and diplomacy
Strong knowledge of relevant spreadsheet, word processing, and presentation software

Responsibilities

Lead business unit work teams with responsibility for multiple product lines
Monitor and assign workflow
Document team processes, make recommendations for improvement, provide on-the-job training, and research and resolve highly specialized and/or sensitive issues for the work team
Liaise with first line risk and second line of defense personnel with respect to customer issues
Research and resolve complex internal and external customer issues
Serve as department lead for special projects impacting the work team
Provide reporting to work team leadership and prepare monthly departmental reporting for management
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite
Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis
Identify risk-related issues needing escalation to management
Promote an environment that supports belonging and reflects the M&T Bank brand
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Allocate work as a team leader for a team that consists mainly of jobs graded 8 & 9; may check on completion/quality
Complete other related duties as assigned

Skills

Team Leadership

Workflow Management

Process Improvement

Risk Management

Regulatory Compliance

Customer Issue Resolution

Reporting

Internal Controls

Project Management

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.

Integration challenges from the United Bank merger may disrupt operations.

Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.

The bank offers a wide range of traditional and digital banking services.

Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.

Decreased prime rate may attract more borrowers, increasing loan volume.

Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

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