Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Database Management & SupportIndustries

Position Overview

  • Location Type: Remote
  • Job Type: Full-Time
  • Salary: Not Specified

In the Managed Services department, customers rely on Percona to keep their PostgreSQL databases running smoothly, making the company essential to the success of their business. With 24/7 support from world-class DBAs, Percona delivers high-quality service to customers around the globe. From managing incidents and outages to executing complex projects and providing proactive recommendations for environment improvements, the focus is always on customer satisfaction and delivering measurable business results.

What You Will Do

  • Troubleshoot and resolve issues related to database availability and performance.
  • Build strong relationships with customers, understand their needs, and ensure ongoing satisfaction through regular communication and engagement.
  • Plan, schedule, and perform technical tasks to deliver the best solutions on time.
  • React quickly to incidents and implement solutions aimed at continuous environmental improvement.
  • Work remotely in a fast-paced environment, supporting the company’s most critical systems. A reliable high-speed internet connection is required.
  • Occasional travel may be necessary for internal meetings.

Requirements

Technical Skills:

  • 3+ years of experience working with relational databases.
  • Solid understanding of Linux OS fundamentals.
  • Proficient in shell usage (e.g., less, nano, vim, grep, cd, df, top, ls, etc.).
  • Able to use SSH to connect to remote systems using passwords and public/private keys.
  • Understanding of system performance concepts (I/O, load, CPU, RAM, disk usage).
  • Familiarity with automation tools and practices.
  • Basic knowledge of InnoDB internals and Performance Schema.
  • Ability to optimize PostgreSQL queries.
  • Experience with Percona Toolkit or similar tools.
  • Deep understanding of replication models, including GTID-based replication.
  • Skilled at troubleshooting issues in PostgreSQL environments.
  • Knowledge of backup and high-availability (HA) solutions and strategies.
  • Familiarity with virtually synchronous replication technologies such as PXC and InnoDB Group Replication.

Non-Technical Skills:

  • Ability to independently assess the impact of issues on customer environments.
  • Capable of executing approved change management and implementation plans.
  • Adherence to incident management and operational procedures.
  • Strong written communication skills in English.
  • Ability to write clear, concise technical reports and documentation.
  • Effective interpersonal skills to collaborate with internal teams and customers.
  • Able to explain complex technical concepts to both technical and non-technical stakeholders.
  • Positive, helpful, and team-oriented attitude.
  • Eagerness to learn and grow in database management systems.
  • Willingness to contribute to the continuous improvement of operational processes.

What Will Make You Stand Out

  • Deep technical expertise in various PostgreSQL architectures (e.g., Backups, Percona XtraDB Cluster/Galera, Group Replication, Semi-Synchronous and Asynchronous Replication).
  • Strong query optimization skills.
  • Proficiency with Percona Toolkit tools like pt-online-schema-change, pt-table-checksum, and pt-table-sync, including their potential impact.
  • Experience using Ansible for automation.
  • Familiarity with PMM (Percona Monitoring and Management).
  • Knowledge of Kubernetes.
  • Experience with cloud platforms and DBaaS (Database-as-a-Service) models.
  • Exposure to MySQL and/or MongoDB.
  • Understanding of the managed services provider model.

Working Hours

Percona operates on a "Follow the Sun" support model with four global shifts. This position covers the EMEA shift (based in UTC time zone).

  • APAC shift: 12:30 AM – 6:30 AM UTC
  • EMEA shift: 6:30 AM – 12:30 PM UTC
  • US East shift: 12:30 PM – 6:30 PM UTC
  • US West shift: 6:30 PM – 12:30 AM UTC

Each team member is assigned on-call duties one weekend per month, covering 12 hours on Saturday and 12 hours on Sunday. Some travel may be required for internal meetings.

Application Instructions

Apply now and let’s build something amazing together! 🚀

Company Information

At Percona, we believe an open world is a better world.

Skills

Relational Databases
Linux OS Fundamentals
Shell Usage (less, nano, vim, grep, cd, df, top, ls)
SSH
System Performance (I/O, load, CPU, RAM, disk)
Automation Tools
InnoDB Internals
Performance Schema
PostgreSQL Query Optimization
Percona Toolkit
Replication Models (GTID-based)
Troubleshooting PostgreSQL
Backup and High-Availability Strategies

Percona

Open-source database software and services

About Percona

Percona specializes in open-source database software and services, focusing on systems like MySQL, PostgreSQL, and MongoDB. The company enhances these databases to improve their speed and reliability, catering to over 3,000 clients globally, from small startups to large enterprises in various sectors such as technology, finance, and e-commerce. Percona's business model combines free open-source software with paid services, including consulting to optimize database performance and managed services for complete database management. They also offer Percona Monitoring and Management (PMM), a free tool for monitoring database performance. Percona stands out in the database management market due to its dual offering of free and paid solutions, making it a valuable partner for organizations that depend on effective data management.

Pleasanton, CaliforniaHeadquarters
2006Year Founded
$972.7KTotal Funding
GRANTCompany Stage
Data & Analytics, Consulting, Enterprise SoftwareIndustries
201-500Employees

Risks

Automated upgrades in PostgreSQL may cause compatibility issues for existing users.
Partnership with Lyrid could increase competition in the cloud-native database market.
New CTO appointment may lead to strategic shifts unsettling existing clients.

Differentiation

Percona uniquely supports both MySQL and MongoDB on traditional and cloud platforms.
They offer a mix of free open-source software and paid services for databases.
Percona is recognized for its expertise in database optimization and management.

Upsides

Growing demand for cloud-native solutions boosts Percona's open-source platform innovation.
Multi-cloud adoption presents opportunities for enhanced database management solutions.
AI-driven optimization tools offer potential for integration into Percona's products.

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