[Remote] PMS Expert - Oracle Hospitality at Canary Technologies

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality Technology, SoftwareIndustries

Requirements

Candidates must have at least 2 years of hands-on experience with Oracle Hospitality Web Services (OWS) or Oracle Hospitality Integration Platform (OHIP), including setup, configuration, and daily operations. A practical understanding of APIs, webhooks, and data synchronization concepts is required, along with deep familiarity with common Opera deployments, modules, and environmental nuances across geographies. A proven track record of configuring, troubleshooting, and debugging Opera/OHIP integrations is essential, as are strong communication skills to translate technical findings for non-technical stakeholders. Comfort operating in a cross-functional, fast-moving environment and owning outcomes is also necessary. Bonus qualifications include exposure to hospitality tech stacks beyond Oracle, experience authoring runbooks, leading incident or triage processes, and prior work in a technology startup or scale-up.

Responsibilities

The PMS Expert will act as the primary internal point of expertise for OWS and OHIP, unblocking complex technical challenges and guiding Canary's integration and operation with these systems. Responsibilities include facilitating onboarding for OWS and OHIP customers, owning support escalations, and driving integration expansion by validating, configuring, and testing flows between Canary and OWS/OHIP. The role involves serving as an internal advisor on Oracle Hospitality environments, data models, and limitations to inform design decisions, and creating/maintaining documentation, playbooks, and testing environments. This position will partner with Engineering to diagnose and resolve complex data synchronization or performance issues end-to-end, and collaborate with Product and external stakeholders to scope changes, align on milestones, and ensure smooth releases.

Skills

Oracle Hospitality PMS

OWS

OHIP

API Integration

Troubleshooting

Customer Support

Product Development

Onboarding

Configuration

Testing

Canary Technologies

Hospitality management software for hotels

About Canary Technologies

Canary Technologies specializes in hospitality management software aimed at improving the guest experience and optimizing hotel operations. Their main product is a Digital Guest Journey Platform that offers features like room upgrades, early check-in, late checkout, and other amenities, allowing hotels to provide personalized services while maximizing revenue. This platform integrates smoothly with existing hotel technologies, ensuring efficient operations. Unlike many competitors, Canary Technologies operates on a subscription-based model, providing a scalable software-as-a-service (SaaS) solution that caters to a wide range of clients, from small boutique hotels to large chains. The company's goal is to transform hotel management by enhancing guest satisfaction and driving revenue growth.

None, CaliforniaHeadquarters

2018Year Founded

$92.5MTotal Funding

SERIES_CCompany Stage

Enterprise Software, Consumer GoodsIndustries

51-200Employees

Benefits

Health insurance

Flexible working hours

Training & career development

Regular team building events

Travel stipend at Canary hotels

Internal promotions

Stocked kitchen

Risks

Emerging competition from Otelier's AP automation product challenges Canary's market share.

Guesty's $130 million funding round enhances its competitive capabilities.

Rapid AI growth in tourism increases pressure on Canary to innovate.

Differentiation

Canary Technologies offers a comprehensive Digital Guest Journey Platform for hotels.

The platform integrates seamlessly with existing hotel technology stacks.

Canary Technologies focuses on AI-driven personalization in guest services.

Upsides

Canary Technologies won eight 2025 HotelTechAwards, showcasing industry recognition.

Partnerships with BWH and TUI Hotels enhance Canary's market presence.

The rise of contactless technology adoption benefits Canary's mobile check-in solutions.

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