Overnight Guest Experience Associate at Placemakr

San Antonio, Texas, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Hospitality, Real EstateIndustries

Requirements

Ability to work full-time overnight shifts, including weekdays, weekends, evenings, and holidays with a rotational schedule
Can-do spirit, utility player mentality, and strong commitment to exceptional service
Ability to thrive in a fast-paced, hands-on environment
Embody Placemakr's Community Norms and Property Team Mission
Willingness to perform a variety of tasks, from guest interactions to behind-the-scenes duties like basic maintenance, room prep, and stocking amenities

Responsibilities

Serve as the primary point of contact for guests and residents during overnight shifts
Welcome guests and support the overall guest experience
Handle behind-the-scenes operational duties to keep the property running smoothly
Perform basic maintenance fixes, prep rooms, and stock amenities as needed
Jump in on any task required, no matter how small, to ensure exceptional service and smooth operations

Skills

Key technologies and capabilities for this role

guest servicecustomer servicehospitalityfront desknight shift operationsteam collaborationproblem solving

Questions & Answers

Common questions about this position

What compensation and benefits are offered for the Overnight Guest Experience Associate role?

The position offers competitive pay rate, a generous monthly bonus program of up to $500/month, company stock options, and a 401k with 4% employer matching program, along with medical and vision benefits.

Is this Overnight Guest Experience Associate position remote or on-site?

This is an on-site property team role requiring you to work overnight shifts including weekdays, weekends, evenings, and holidays at the property location.

What skills or qualities are required for the Overnight Guest Experience Associate position?

Key qualities include a can-do spirit, utility player mentality, commitment to service, ability to thrive in a fast-paced hands-on environment, and embodying Placemakr's Community Norms.

What is the company culture like at Placemakr for property team members?

Placemakr emphasizes exceptional service, collaboration, a no-task-too-small mentality, and a fast-paced hands-on environment where team members jump in to support guest experiences and operations.

What makes a strong candidate for the Overnight Guest Experience Associate role?

Strong candidates are collaborative, driven individuals with a utility player mentality who take pride in contributing to operations, excel in supporting guest experiences, and can handle rotational overnight shifts.

Placemakr

Online platform for making reservations

About Placemakr

Placemakr provides an online booking platform that allows users to make reservations for various services, including restaurants, hotels, and appointments. The platform features a clean and modern design, making it easy for customers to navigate and book services with a prominent 'Book Now' button. It targets both individuals and businesses looking for an efficient booking process. Placemakr operates by charging businesses a fee for using its platform, which helps streamline their booking management and attract more customers. The goal of Placemakr is to simplify the booking experience for users while offering valuable services to businesses across different industries.

Washington, District of ColumbiaHeadquarters

2017Year Founded

$183.7MTotal Funding

LATE_VCCompany Stage

Consumer Software, FintechIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Phone/Internet Stipend

Stock Options

Performance Bonus

Risks

Rapid expansion in Texas may strain operational resources and lead to management inefficiencies.

Integration of Amazon's technology may face challenges related to data privacy and security.

New brand concepts like 'Hosted by Placemakr' may dilute core offerings and confuse customers.

Differentiation

Placemakr offers pop-up hotels in luxury apartment buildings, blending home and hospitality.

The company integrates Amazon's Just Walk Out technology, enhancing guest convenience and experience.

Placemakr's platform features a modern design, streamlining the booking process for diverse clients.

Upsides

Expansion in Texas with new properties diversifies offerings and captures different market segments.

W. Edward Walter's addition to the board brings valuable real estate and hospitality expertise.

Partnerships with universities introduce tech-forward solutions, enhancing competitive edge and innovation.

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