Patient Support Coordinator
MontaSalary not specified
Full Time
Mid-level (3 to 4 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Dental, HealthcareIndustries
Requirements
- Adept at establishing effective relationships between doctors, staff members, and patients
- Committed to clearly presenting treatment options
- Ability to travel daily, by personal car, to multiple dental practices and corporate office
Responsibilities
- Provide patients and parents with detailed information on dental financing options
- Respond to all patient and parent inquiries in a timely and courteous manner
- Follow up with missed appointment letters
- Provide patients with a thorough explanation of the orthodontic procedures
- Maintain strong relationships with all patients and dental staff
- Discuss follow-up procedures with patients
- Maintain inventory of dental supplies and reorder as necessary
- Convince patients to commit to follow-up treatments
- Address any billing and insurance issues in a timely manner
- Address patient concerns and grievances in a timely manner
- Greet patients and answer any immediate questions
- Contact patients with appointment reminders
- Verify and update all patient demographic data
- Collect all insurance information from patient / parent
- Verify Insurance Benefits
- Verify both, insurance, and patient payments, are up to date
- Follow up with unpaid insurance
- Promote in-office marketing items
- Gather and submit claims and documents required by Insurance companies
- Set up patient account in auto pay system (OrthoBanc)
- Perform hard credit inquiries and set up financing (Care Credit)
- Ensure office profitability by building productive schedules
- Follow up with patients’ Recall visits
- Enter transactions and post payments
- Review Provider’s schedule and charts (if applicable)
- Ensure accuracy of accounts (set up properly / Guarantor / FRP in account / correct provider & clinic)
- Collect signatures on contracts and consent forms
- Ensure lab cases are both sent to the lab and follow up for lab cases returned from lab
- Prepare accounts for Debond (retention agreements, termination waivers, reconcile final balances)
- Ensure that the provider will reach Goal production
- Performs miscellaneous job-related duties as assigned
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the work arrangement for this position?
The position is hybrid, involving work at multiple dental practices and the corporate office, with daily travel by personal car required.
What is the salary for this Orthodontic Treatment Coordinator role?
This information is not specified in the job description.
What key skills are needed for this role?
Key skills include strong communication to explain procedures and financing, relationship-building with patients and staff, insurance and billing management, and organizational skills for scheduling and inventory.
What is the company culture like at ProSmile?
ProSmile offers a collaborative workplace with opportunities for mentorship, growth, and ongoing training, led by top-tier dentists committed to exceptional patient care and a supportive environment.
What makes a strong candidate for this position?
A strong candidate excels at building relationships, clearly presenting treatment and financing options, handling insurance and billing efficiently, and managing patient communications and schedules effectively.
Promise
Software solutions for government-citizen interactions
About Promise
Promise offers software solutions that improve how governments interact with their citizens, focusing on aid distribution and rebate systems. Their technology helps identify vulnerable community members and streamline income verification, increasing access to benefits while reducing fraud. The PromisePay Platform provides affordable payment options for low-income households facing public services debt. The company aims to create a respectful and efficient relationship between governments and citizens, ensuring everyone can access necessary resources.
Oakland, CaliforniaHeadquarters
2017Year Founded
$46.8MTotal Funding
SERIES_BCompany Stage
Data & Analytics, Government & Public Sector, Social ImpactIndustries
51-200Employees