Operations Engineer at Promise

Oakland, California, United States

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$120,000 – $135,000Compensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

GovTech, FinTech, Public SectorIndustries

Requirements

2-4 years of experience in operations, business systems, or a related technical or analytical role
Strong operational instincts with the ability to diagnose and streamline workflows
Technical fluency and comfort using APIs, dashboards, or lightweight scripting to solve problems
Excellent communication skills and ability to translate between business and technical teams
High attention to detail and a bias toward execution
Bonus: Experience in government, utilities, or high-volume customer operations

Responsibilities

Own and improve operational systems across key areas, such as support operations of third-party tooling, utility operations, and user support
Collaborate with technical and non-technical stakeholders to identify and eliminate process inefficiencies
Build systems and tools that reduce manual work and improve efficiency
Track and report operational metrics to drive accountability and continuous improvement
Automate repetitive work through better systems and processes, continually building yourself out of manual tasks

Skills

automation

process improvement

operations

third-party tooling

support operations

utility operations

user support

cross-functional collaboration

Promise

Software solutions for government-citizen interactions

About Promise

Promise offers software solutions that improve how governments interact with their citizens, focusing on aid distribution and rebate systems. Their technology helps identify vulnerable community members and streamline income verification, increasing access to benefits while reducing fraud. The PromisePay Platform provides affordable payment options for low-income households facing public services debt. The company aims to create a respectful and efficient relationship between governments and citizens, ensuring everyone can access necessary resources.

Oakland, CaliforniaHeadquarters

2017Year Founded

$46.8MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Government & Public Sector, Social ImpactIndustries

51-200Employees