Office of the CEO, Founder Associate at Decagon

San Francisco, California, United States

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$150,000 – $280,000Compensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Customer Experience, TechnologyIndustries

Requirements

Are a past founder, or have ambitions of becoming one in the future
Are a killer operator who thrives in fast-paced environments, has extremely high ownership, and enjoys wearing multiple hats to take on new and ambiguous challenges
Are comfortable owning projects end-to-end, from identifying the problem to implementing scalable solutions
Believe in first-principles thinking: you’re extremely good at analyzing problems and using data to inform decisions, optimize processes, and track performance
Are an excellent communicator who can partner with cross-functional teams and influence stakeholders at all levels of the organization
Are passionate about building from the ground up, with a strong bias toward action and intensity

Responsibilities

Work directly with Founders and Execs to scale the business and shape the foundation of a world-class AI company
Drive strategic initiatives across the company
Identify key areas for improvement
Build processes
Tackle highest-priority strategic and operational challenges
Own projects end-to-end, from identifying problems to implementing scalable solutions

Skills

Key technologies and capabilities for this role

Strategic InitiativesProcess BuildingProject ManagementFirst-Principles ThinkingOperationsHigh OwnershipScalingAmbiguous Problem Solving

Questions & Answers

Common questions about this position

What is the salary range for the Founder Associate position?

The salary range is $150K - $280K plus equity.

Is this a remote position or does it require office work?

Decagon is an in-office company.

What skills or traits make someone a good fit for this role?

Ideal candidates are past or aspiring founders, killer operators with high ownership who thrive in fast-paced environments, comfortable owning projects end-to-end, use first-principles thinking with data, excellent communicators who influence stakeholders, and have a bias toward action.

What are Decagon's company values and work environment like?

Decagon's values are customers are everything, relentless momentum, winner’s mindset, and stronger together. They are an in-office company driven by a shared commitment to excellence and velocity.

What kind of experience stands out for applicants to this Founder Associate role?

Candidates with past founder experience or ambitions to become one, who are high-ownership operators thriving in fast-paced settings, owning projects end-to-end with first-principles thinking and strong communication, will stand out.

Decagon

Generative AI solutions for customer support

About Decagon

Decagon.ai provides generative AI solutions designed to improve customer support and operational efficiency for various clients, from large enterprises to growing startups. Their tools automate complex data processes, helping businesses identify themes, detect anomalies, and extract valuable insights from customer interactions. The AI-powered assistance offered by Decagon.ai takes care of routine tasks and learns from human agents, which boosts productivity and enhances customer satisfaction. Unlike many competitors, Decagon.ai focuses on deeply integrating its scalable solutions with clients' internal systems, ensuring smooth automation and support. The company operates on a subscription-based model, allowing clients to access their AI tools and support services. Notable clients include Bilt, Fourthwall, and Vanta, who utilize Decagon.ai's technology for automating ticketing, supporting creators, and improving pre-sales processes.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$97.3MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Meal Benefits

Risks

Increased competition from AI giants like OpenAI and Google threatens Decagon's market share.

Over-reliance on key clients like Bilt and Vanta poses a potential business risk.

Rapid technological advancements could render Decagon's solutions obsolete without continuous innovation.

Differentiation

Decagon.ai offers AI solutions that enhance customer support and operational efficiency.

Their AI-powered agent assistance handles mundane tasks, improving productivity and satisfaction.

Decagon.ai's tools automate complex data processes, unlocking valuable insights from interactions.

Upsides

Increased demand for AI-driven customer support solutions enhances Decagon's market potential.

Growing interest in AI automation tools boosts Decagon's client acquisition opportunities.

Shift towards subscription-based AI services aligns with Decagon's scalable business model.

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