Observability Associate at Procore Technologies

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Associate’s or Bachelor’s Degree in Computer Science, MIS, IT, or related field (or equivalent experience)
3+ years in Observability or Monitoring roles
Background in IT Support, Helpdesk, or NOC environments
Hands-on experience with monitoring tools: Prometheus, Grafana, Datadog, New Relic, or similar
Strong grasp of basic networking concepts and cloud services
Familiarity with SaaS observability: Workday, Salesforce, NetSuite
Strong analytical and troubleshooting abilities
Ability to prioritize and manage tasks in a fast-paced environment
Excellent written and verbal communication skills
Strong customer service orientation with a desire to help others
Experience with ITIL/ITSM frameworks (incident, change, and problem management)
Ability to work cross-functionally to identify trends and improve IT services
Willingness to work in a 24x5 support environment

Responsibilities

Configure and maintain monitoring dashboards and alerts for network devices, cloud services, and infrastructure components
Provide observability support for enterprise SaaS applications (Workday, Salesforce, NetSuite)
Develop and maintain dashboards to track key performance indicators such as login times, page load speeds, and API latency
Act as the first line of support for incidents related to network and cloud performance issues
Collaborate with Network, Cloud and Application Engineers to ensure comprehensive monitoring coverage
Engage with external vendor support teams to quickly troubleshoot and resolve issues
Proactively notify stakeholders about service degradation, integration failures or process errors
Analyze performance metrics and logs to identify trends and potential issues
Partner with technical SMEs to drive improvements and reduce recurring issues
Create and maintain runbooks, SOPs and documentation to support operational excellence

Skills

Observability

Monitoring

Alerting

Dashboards

Incident Management

Troubleshooting

Data Analysis

Salesforce

Workday

NetSuite

Cloud Services

Network Devices

Runbooks

SOPs

Procore Technologies

Construction management software for project efficiency

About Procore Technologies

Procore Technologies provides construction management software that helps streamline and improve the efficiency of construction projects. Its platform includes a variety of tools that assist with different stages of construction, such as prequalification, bid management, estimating, quality and safety management, design coordination, and Building Information Modeling (BIM). This software allows construction teams to enhance communication and visibility between field and office operations, which helps ensure projects are completed on time and within budget. Procore stands out from its competitors by offering a comprehensive all-in-one solution and personalized support services, including training and resources tailored to the specific needs of different clients. The company's goal is to be a trusted partner for construction professionals worldwide, enabling them to successfully manage their projects and adapt to industry trends.

Carpinteria, CaliforniaHeadquarters

2003Year Founded

$552.3MTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Professional Development Budget

Risks

Increased competition from new entrants like OpenSpace could challenge Procore's market position.

Dependency on FYLD integration may pose risks if FYLD's platform encounters issues.

Adoption challenges or technical issues with Procore AI Solutions could impact user satisfaction.

Differentiation

Procore offers a comprehensive suite covering all construction stages, from preconstruction to closeout.

The platform integrates BIM and AI solutions, enhancing project management and safety.

Procore's global reach with over 1,000,000 projects in 125 countries sets it apart.

Upsides

Procore's AI solutions aim to boost efficiency and safety in construction management.

The FYLD integration resulted in a 12% productivity gain, enhancing field-office connectivity.

Investment by LMR Partners LLP indicates strong confidence in Procore's growth potential.

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