NMS ServiceNow Software Designer (IT SD II) (Government) at AT&T

Chantilly, Virginia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

NoVisa

Government, National Security, TelecommunicationsIndustries

Requirements

TS/SCI clearance with polygraph
10 years of experience (combination of work history and education: Doctorate + 3 years, Master’s + 4 years, Bachelor’s + 6 years, Associate’s + 8 years, or HS diploma + 10 years)
Compliance with DoD 8140 Information Assurance Technical (IAT) Level 2
At least 1 year of relevant ServiceNow experience (combination of work history, education, and training)
Experience working within concept, design, engineering, production, and sustainment phases
Ability to work independently with local and geographically diverse team members using effective time management to meet deliverable timelines
Highly motivated
Office presence a minimum of 5 days per week (no relocation offered)

Responsibilities

Deploy, administer, develop, and integrate the ServiceNow suite on RHEL and Windows; collaborate with database developers on MariaDB connectivity, schema, and performance requirements
Work within Agile/Scrum and SDLC processes to plan, build, test, and deliver ServiceNow features; participate in stand-ups, sprint planning, reviews, and retrospectives
Collaborate with Project Managers and Technical Leads to communicate status, risks, and technical challenges; provide estimates and technical inputs
Design and implement integrations between ServiceNow, Cisco Network Services Orchestrator (NSO), GOTS, and other enterprise tools using REST/SOAP APIs, IntegrationHub, and MID Server
Create and maintain technical documentation (design specs, runbooks, user guides) and support user handoff training when required
Monitor application performance and availability; build dashboards/alerts and proactively remediate issues
Implement security hardening and compliance controls; support RMF authorization and accreditation (A&A) by producing artifacts, remediating findings, and applying DISA STIG/SCAP benchmarks and customer-specific requirements
Support the automation of ServiceNow deployments and related tasks by contributing to the development of scripts using Ansible, Python, Terraform, and PowerShell; assist in creating test, validation, and verification scripts
Troubleshoot and resolve complex system and service issues; perform and document Root Cause Analysis (RCA) and implement corrective actions
Conduct system performance analysis and tuning to optimize configurations and throughput
Execute engineering tasks across the SDLC, adhering to change/release processes and delivering within scope and schedule
Package and deliver well-engineered solutions for Operations to deploy to production with minimal manual steps and a high success rate
Perform additional duties as assigned in a dynamic environment to support evolving business and technical requirements

Skills

ServiceNow

RHEL

Windows

MariaDB

Agile

Scrum

SDLC

REST APIs

SOAP APIs

IntegrationHub

MID Server

Cisco NSO

GOTS

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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