NightHawk® Allocation Coordinator at Feed Media Group

Hastings, Hawke's Bay, New Zealand

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

Healthcare, TelemedicineIndustries

Requirements

Customer Service experience
Strong written and verbal communication skills
Strong administration skills and IT literacy
Evidence of working in a fast-paced environment
High level of accuracy and attention to detail
Data entry/clerical experience
Understand and embrace the need for continual improvement

Responsibilities

Delivery of NightHawk service to provide a best-in-class service to all key stakeholders including clients, reporting radiologists and patients
Monitoring notification systems and tools; acting based upon observations so that exams are reported within SLA
Communicating professionally and effectively with radiographers, reporters and referrers
Working with the NightHawk Team Leader to develop and grow the services
Supporting the NightHawk Team Leader in safeguarding reporting resource
Work closely with the Workflow Team to resolve reporting workflow issues
Understand and take ownership of shift specific tasks and assist team members when needed
Weekday Bank holiday cover to maintain the running of the services
Diffuse and when required, escalate client complaints through appropriate channels
Allocating exams to reporters, ensuring distribution is fair and that any high priority patients are prioritised
Monitoring the Unmatched tab on the portal and match to incoming or create proxy tickets
Notifying reporters when they are allocated a stroke/Thrombolysis or Major Trauma patient
Identify and resolve any duplicate communications
In the event of service failure liaise with the Team Leader on shift
Responsible for all Urgent Call backs
Making sure reporters have what they need to prevent scans from breaching
Monitoring scans due to breach and actioning appropriately to prevent breaches
Ensure all breach reasons are added correctly to communications
Monitoring our system for any expected work followed up with a further process

Skills

Key technologies and capabilities for this role

Service MonitoringStakeholder CommunicationExam AllocationWorkflow ManagementShift CoordinationSLA ComplianceComplaint HandlingPortal ManagementUrgent Callbacks

Questions & Answers

Common questions about this position

What is the salary for the NightHawk Allocation Coordinator role?

The salary is £20,274.27 per annum, dependent on experience, plus access to an annual bonus.

Is this position remote or does it require office work?

The role is remote with required work in the office in Hastings, East Sussex every 8/9 weeks.

What are the essential skills or experience required for this job?

Customer service experience is essential for this role.

What is the company culture like at Medica?

Medica welcomes people from all groups to maintain inclusive teams and a diverse workforce, celebrates difference, encourages everyone to be themselves, and offers flexible work patterns for work-life balance.

What is the shift pattern and contract type for this position?

It is a part-time, 12-month fixed-term contract with 8-hour shifts on a 16:45pm-00:45am or 00:30am-08:30am pattern, following an 8-week rolling rota of 4 on 4 off.