Mortgage Underwriting Quality Control Analyst - Credit Quality
M&T BankSalary not specified
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
InsuranceIndustries
Requirements
- HS Diploma or GED
- Minimum of 3 years of experience in a leadership role within a fast-paced, high-volume, manufacturing/repair environment
- Strong knowledge and abilities with use of MS Office (Word, Excel, PowerPoint, etc.)
- Minimum of 3 years prior experience in a quality related role preferably in a manufacturing environment
- Ability to identify potential process and workflow improvements
- Demonstrated experience with direct supervision and coaching of others
- Strong verbal and written communication skills
- Able to successfully interface with all levels of Company personnel as well as external personnel
- High energy professional with the ability to establish and maintain effective business relationships with all suppliers and vendors
- Strong interpersonal skills to deal effectively with problem solving, brainstorming sessions, strategy development and conflict resolution
- Driven, goal-oriented, never confuses effort with results
- Ability to multitask in a fast paced, dynamic assembly and logistics environment
- May be required to work across multiple shifts
Responsibilities
- Ensure all quality facets within the operation meet customer expectations, ISO Compliance and adhere to company standards
- Manage the day-to-day expectation of the quality team by preparing work schedules, assigning tasks, coordinating the flow of work and assigned projects, overseeing completion of work, and monitoring performance of the team
- Provide verbal and written inspection, training and audit/inspection results
- Map out the Quality process flows, identify potential process and workflow improvements
- Personally perform internal quality audit work in accordance with developed Quality/Company standards
- Ensure adherence to company policies and process standards, while maintaining employee morale and overseeing the training of new and existing staff
- Work with management to establish department and company goals, and rely on experience, judgment and innovation to achieve them
- Create and utilize reports to accurately represent product flow and task completion rates and percentages
- Participate in operational improvement initiatives at the site
- Liaison between teams, shifts, and departments, and partner with vendor/customer/client representatives
- Drive engagement across area of responsibility and work with the team to foster a strong engaged culture; work with manager to review the peakon score and create action plans within the tool
- Review Tableau reports to ensure that the team/dept is attaining the desired performance metrics; follow up with the leaders on their areas of opportunity
- Maintain a clean, organized and safe work environment for personnel to work in while ensuring all safety and environmental regulations are followed
- Ensure proper labor utilization and develop staffing requirements
- Conduct interviews for all nonexempt personnel and temporary employees
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a remote position or onsite?
This is an onsite role in the Irving, TX location.
What experience is required for this Night Quality Assurance Supervisor role?
Candidates need a minimum of 3 years in a leadership role within a fast-paced, high-volume manufacturing/repair environment and 3 years in a quality-related role, preferably in manufacturing. A HS Diploma or GED is required.
What skills are essential for this position?
Strong verbal and written communication skills, proficiency with MS Office (Word, Excel, PowerPoint), strong interpersonal skills for problem-solving and conflict resolution, and the ability to identify process improvements are required.
What is the salary or compensation for this role?
This information is not specified in the job description.
What does the company culture emphasize for this team?
The role involves driving engagement across the area of responsibility, fostering a strong engaged culture, maintaining employee morale, and reviewing Peakon scores to create action plans.
Assurant
Provides risk management and insurance solutions
About Assurant
Assurant provides risk management solutions that focus on protecting major consumer purchases, particularly in mobile devices, electronics, and smart technology. The company offers insurance products and extended service contracts that help consumers safeguard their investments in high-value items. When a product is damaged or malfunctions, Assurant also provides repair services to restore it efficiently. This approach helps clients minimize financial losses from unexpected events. Assurant generates revenue through the sale of insurance policies, service contracts, and repair services. Unlike many competitors, Assurant emphasizes diversity, equity, and inclusion within its corporate culture, which enhances its ability to serve a diverse customer base. The company's goal is to support consumers and businesses in maintaining their day-to-day operations while protecting their investments.
New York City, New YorkHeadquarters
1892Year Founded
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
Health Insurance
Hybrid Work Options
Professional Development Budget
Risks
Integration challenges from acquiring iSmash may affect operational efficiency.
Regulatory scrutiny from acquiring American Lease Insurance could pose compliance challenges.
Cultural clashes from acquiring American Financial & Automotive Services may impact operations.
Differentiation
Assurant specializes in risk management for mobile devices and electronics globally.
The company offers insurance, service contracts, and repair services for high-value items.
Assurant's DEI commitment fosters innovation and enhances customer understanding.
Upsides
Increased demand for mobile device insurance due to remote work trends.
5G expansion drives demand for new devices and related insurance products.
Acquisition of iSmash enhances Assurant's tech repair service capabilities.
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