NetSuite Senior Support Consultant at BPM LLP

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Accounting, Professional Services, TechnologyIndustries

Requirements

4+ years of hands-on NetSuite experience, including support and implementation
Expertise across service-centric modules including SuiteProjects (SRP), Advanced Revenue Management (ARM), SuiteBilling, Financials, and Fixed Assets
Highly skilled and experienced in troubleshooting functional and technical issues, often involving complex inter-module or integration dependencies
Ability to design and implement scalable, efficient NetSuite solutions tailored to evolving client requirements
Self-driven, analytical professional who thrives on solving challenging problems, works with minimal handholding, and takes ownership from issue to resolution
Caring people who put others first
Self-starters who embody the entrepreneurial spirit
Authentic individuals with a diverse point of view
Lifelong learners with a drive to excel
Resilient people who rise to the occasion

Responsibilities

Serve as a NetSuite subject-matter expert across service-centric modules — including SuiteProjects (SRP), Advanced Revenue Management (ARM), SuiteBilling, Financials, and Fixed Assets
Analyze, troubleshoot, and resolve functional and technical (with help of developers) issues, often involving complex inter-module or integration dependencies
Design and implement scalable, efficient NetSuite solutions tailored to evolving client requirements
Act as the primary client liaison for ongoing support cases — ensuring clear communication, accountability, and timely resolution
Conduct rapid environment assessments and facilitate client onboarding into Managed Services, ensuring smooth knowledge transition
Create and maintain clear, comprehensive documentation for optimization, resolutions, and process improvements across all assigned managed services cases
Identify and drive continuous improvement initiatives within client environments and the Managed Services framework
Collaborate cross-functionally with functional, technical, and account leadership teams to deliver exceptional client experience
Provide hands-on support, configuration, and optimization of NetSuite environments for clients
Work closely with stakeholders to troubleshoot issues, implement enhancements, and ensure the platform is aligned with business needs

Skills

Key technologies and capabilities for this role

NetSuiteERP SupportConsultingTroubleshootingClient Support

Questions & Answers

Common questions about this position

What remote work options are available for this role?

The position offers remote work options as part of the balance and flexibility benefits.

What benefits does BPM offer employees?

BPM provides a total rewards package with flexible work arrangements, personalized benefits, financial compensation options, well-being resources like an interactive wellness platform and mental health support, Flex PTO, paid family leave, and professional development through BPM University.

What skills are required for the NetSuite Senior Support Consultant role?

The role requires expertise as a NetSuite subject-matter expert across service-centric modules including SuiteProjects (SRP), Advanced Revenue Management (ARM), SuiteBilling, Financials, and Fixed Assets, along with strong analytical and troubleshooting skills.

What is the company culture like at BPM?

BPM emphasizes caring and community in its DNA, with a shared entrepreneurial spirit, passion for people, and a welcoming environment where everyone feels valued; successful employees are caring, self-starters, authentic, lifelong learners, and resilient.

What makes a strong candidate for this position?

A strong candidate is a self-driven, analytical professional who thrives on solving challenging problems, works with minimal handholding, takes ownership from issue to resolution, and matches BPM's values of being caring, entrepreneurial, authentic, a lifelong learner, and resilient.

BPM LLP

Provides assurance, advisory, and tax services

About BPM LLP

BPM LLP offers a suite of assurance, advisory, and tax services across various industries, including agribusiness, consumer business, financial services, life science, nonprofit, real estate, and technology. The company provides expertise in areas such as blockchain and digital assets, HR consulting services, corporate tax services, and Sage Intacct.

One, San Francisco, CA 94111, USAHeadquarters

1986Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Financial Services, Consumer GoodsIndustries

1,001-5,000Employees