MVS Field Service Engineer - Senior at GE Healthcare

Jinan, China

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical TechnologyIndustries

Requirements

Diploma / Bachelor’s Degree in Biomedical Engineering / Electrical & Electronic
Technical and analytical skills, with minimum 3-year field services experience
Good verbal and written communication skills in local language as well as English
Ability to work independently with minimum direction
Able to lead project installation independently
Shows Initiative and motivation
Plans and organizes work effectively
Excellent communication skills, listening skills, and interpersonal skills
Willingness to work during off-hours when there is an urgent and critical equipment issue
Strong customer skills and deals tactfully and effectively with differences

Responsibilities

Perform timely and accurate preventative maintenance and troubleshooting on medical equipment within a hospital or healthcare system to ensure optimal delivery of healthcare services to patients (For MV products, such as Siemens CT, Phillips MR, etc.)
Adhere to company policies, procedures, and hospital protocols, to ensure regulatory and compliance requirements are met; ensure documentation of all work performed is captured, including the ordering of parts
Act as the primary GEHC Services face to the customer. Responsible for meeting the daily service repair needs of designated equipment and drives customer satisfaction through Service Excellence
Maintain all models of Imaging Modality and specialized in one
Perform total system level troubleshooting on complex multi-symptom issues
Maintain daily interface with doctors and technicians on equipment status issues, to ensure satisfaction of primary customers
Assist in Account Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to account team
Responsible for Warranty and Preventive Maintenance Service contract cost control
Complete all administration tasks on time
Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
Complete all planned Quality & Compliance training within the defined deadlines
Identify and report all customer quality or compliance concerns immediately to the Quality Organization
Identify and report any personal quality or compliance concerns immediately to the Quality Organization
Ensure timely dispatch closure
Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible

Skills

Key technologies and capabilities for this role

MVSField ServicePreventative MaintenanceTroubleshootingMedical ImagingCTMRSiemensPhillipsBiomedical EquipmentService ExcellenceRegulatory Compliance

Questions & Answers

Common questions about this position

What is the employment type for this position?

This is a full-time position.

Is this role remote or does it require on-site work?

The role requires on-site work within a hospital or healthcare system to perform maintenance and troubleshooting on medical equipment.

What key skills are required for the MVS Field Service Engineer role?

Key skills include proficiency in servicing all models of Imaging Modality with specialization in one, total system level troubleshooting on complex multi-symptom issues, and maintaining effective quality systems compliant with ISO 9001.

What is the company culture like at GE HealthCare?

GE HealthCare fosters an environment where every voice makes a difference, emphasizing innovation, customer satisfaction through Service Excellence, leadership, team development, and building a healthier world.

What makes a strong candidate for this Senior MVS Field Service Engineer position?

Strong candidates are fully proficient service professionals who can manage teams, perform complex troubleshooting on imaging modalities like Siemens CT and Phillips MR, ensure regulatory compliance, drive customer satisfaction, and identify sales opportunities.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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