Mortgage Processor II at M&T Bank

The Mortgage Processor II is responsible for processing conventional and government loan requests according to product, underwriting, and specific investor guidelines. They will serve as the communication liaison between the customer and M&T’s Mortgage department, directly assisting customers promptly and professionally. Key duties include maintaining effective communication with all parties involved in a loan application, obtaining necessary processing documentation from internal and external sources, and immediately notifying relevant parties of any irregularities. The role involves monitoring and updating credit reports, appraisals, and income documentation to meet underwriting conditions, resolving issues with underwriting, and performing administrative tasks such as preparing commitment letters, reviewing title and homeowner’s insurance, mailing loan suspend notices, updating loan conditions, and providing closing documentation. The processor must ensure adherence to all regulatory requirements and guidelines, evaluate changes to regulatory documents, and understand and adhere to the company's risk and regulatory standards, identifying risk-related issues for escalation. They will also promote an environment of belonging and maintain internal control standards, including implementing audit points and addressing issues raised by regulators.