Mortgage Processor II at M&T Bank

The Mortgage Processor II is responsible for processing conventional and government loan requests according to product, underwriting, and state/investor guidelines. They will serve as the communication liaison between the customer and M&T’s Mortgage department, directly assisting customers promptly and professionally. Responsibilities include maintaining effective communication with all parties involved in a loan application, obtaining necessary processing documentation from internal and external sources, notifying parties of any irregularities, and monitoring and updating credit reports, appraisals, and income documentation to meet underwriting conditions. The processor will work closely with underwriting to resolve issues, perform administrative duties such as preparing commitment letters and reviewing title insurance, and ensure adherence to all regulatory requirements and guidelines. They must also understand and adhere to the company's risk and regulatory standards, identify risk-related issues for escalation, promote an inclusive environment, and maintain internal control standards.