Mortgage Operations Manager II at M&T Bank

Williamsville, New York, United States

M&T Bank Logo
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Banking, Financial Services, MortgageIndustries

Requirements

  • Bachelor's Degree, OR in lieu of degree, four to five years relevant experience
  • Minimum four years operations experience
  • Minimum four years supervisory/management experience
  • Master's Degree preferred

Responsibilities

  • Manage a Mortgage/Consumer Lending department or a major unit of a large department, overseeing a staff of 15+ employees including supervisors and operations managers to ensure operational efficiency and targeted results
  • Provide operational, technical, and functional expertise in work policies and procedures
  • Responsible for planning, leadership, problem resolution, analysis, and reporting for assigned department
  • Plan and implement new methods and procedures to improve daily operations efficiency; implement recommendations for department policy changes and create new unit policies and procedures; consult and communicate with operations staff
  • Contribute to strategic planning and short-term initiatives; responsible for department contingency planning and regulatory compliance
  • Provide lead on multiple projects at the department or division level; may represent the department on outside projects
  • Support annual budget process and be financially accountable for department/unit
  • Exercise authority on staffing, performance appraisals, promotions, salary recommendations, and terminations; oversee training and development of direct reports
  • Provide day-to-day and strategic direction of the department, requiring knowledge of business, applicable regulations, and affiliated technology

Skills

Key technologies and capabilities for this role

Mortgage OperationsConsumer LendingOperations ManagementRegulatory ComplianceStaff ManagementPolicy DevelopmentStrategic PlanningBudget ManagementProject LeadershipPerformance AppraisalsTraining and Development

Questions & Answers

Common questions about this position

What is the salary range for the Mortgage Operations Manager II position?

The pay range for this position is $74,600.00 - $124,400.00 Annual (USD), with the successful candidate’s particular combination of knowledge, skills, and experience informing their specific compensation.

Is this position remote or does it require working in an office?

This information is not specified in the job description.

What education and experience are required for this role?

A Bachelor's Degree is required, or in lieu of degree, four to five years relevant experience. Minimum four years operations experience and minimum four years supervisory/management experience are also required.

What are the supervisory responsibilities for this position?

The role involves overseeing a staff of 15+ employees including supervisors and operations managers, with responsibility for multiple direct reports at supervisor and/or operations manager level.

What makes a strong candidate for the Mortgage Operations Manager II role?

Candidates with a Master's Degree preferred, along with strong operations and supervisory experience, knowledge of business regulations, and technology expertise stand out, as they align with managing a large department efficiently.

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters
1993Year Founded
IPOCompany Stage
Financial ServicesIndustries
10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.
Integration challenges from the United Bank merger may disrupt operations.
Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.
The bank offers a wide range of traditional and digital banking services.
Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.
Decreased prime rate may attract more borrowers, increasing loan volume.
Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

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