Mortgage Operations Manager II at M&T Bank

Williamsville, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial Services, MortgageIndustries

Requirements

Bachelor's Degree, OR in lieu of degree, four to five years relevant experience
Minimum four years operations experience
Minimum four years supervisory/management experience
Master's Degree preferred

Responsibilities

Manage a Mortgage/Consumer Lending department or a major unit of a large department, overseeing a staff of 15+ employees including supervisors and operations managers to ensure operational efficiency and targeted results
Provide operational, technical, and functional expertise in work policies and procedures
Responsible for planning, leadership, problem resolution, analysis, and reporting for assigned department
Plan and implement new methods and procedures to improve daily operations efficiency; implement recommendations for department policy changes and create new unit policies and procedures; consult and communicate with operations staff
Contribute to strategic planning and short-term initiatives; responsible for department contingency planning and regulatory compliance
Provide lead on multiple projects at the department or division level; may represent the department on outside projects
Support annual budget process and be financially accountable for department/unit
Exercise authority on staffing, performance appraisals, promotions, salary recommendations, and terminations; oversee training and development of direct reports
Provide day-to-day and strategic direction of the department, requiring knowledge of business, applicable regulations, and affiliated technology

Skills

Mortgage Operations

Consumer Lending

Operations Management

Regulatory Compliance

Staff Management

Strategic Planning

Budget Management

Policy Development

Project Leadership

Performance Appraisals

Training and Development

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.

Integration challenges from the United Bank merger may disrupt operations.

Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.

The bank offers a wide range of traditional and digital banking services.

Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.

Decreased prime rate may attract more borrowers, increasing loan volume.

Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

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