Morpheus Cloud Support Engineer at Hewlett Packard Enterprise

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Cloud Computing, IT ServicesIndustries

Requirements

At least 5 years of proven experience as a Cloud Support Engineer or in a similar position
At least 5 years of experience in Morpheus Cloud Management Platform
Bachelor’s degree in computer science, Information Technology, or a related field
Strong understanding of cloud systems, including VMware, KVM, AWS, and Azure
Experience with cloud infrastructure as code (IaC) technologies such as Terraform or CloudFormation
Experience with containerization and orchestration systems such as Docker and Kubernetes
Excellent problem-solving and troubleshooting abilities
Strong communication skills, with the ability to clearly convey technical information to both technical and non-technical stakeholders
Hands-on experience in Morpheus Cloud Management Platform
Experience with Windows Server, Ubuntu, RHEL, HPE VME, Centos, Zerto (disaster recovery)
Experience with Jira, agile methodologies
Experience with DevOps practices and CI/CD pipelines
Advanced network troubleshooting skills in cloud environments
Familiarity with ITIL practices and frameworks
Experience in scripting and automation (e.g., PowerShell, Python, Bash, Json)
Demonstrate strong written skills

Responsibilities

Provide technical assistance with cloud infrastructure and services in Morpheus CMP
Monitor and maintain infrastructure systems to guarantee their availability and performance
Troubleshoot and address issues with cloud infrastructure
Work with the development and operations teams to optimize cloud solutions
Assist with the deployment and setup of cloud resources
Develop and maintain comprehensive documentation for cloud systems, including architecture diagrams, operational procedures, and troubleshooting guides
Analyze cloud system performance metrics and logs to identify trends, forecast needs, and recommend improvements or upgrades
Collaborate with Product Managers, Developers, Operations to understand requirements, use cases and transform them into tests
Handle P1 situations in Cloud Infra
Provide technical and architectural leadership for the infrastructure Engineering teams and Operations roles
Automate the provisioning, deployment, scaling and monitoring of the platform
Design and develop automation processes and tools
Maintain existing automation processes and expand test cases to support REST API testing
Gather and analyze testing requirements based on the product requirements and lead the test efforts across the board
Help in root cause analysis of defects/issues and facilitate product release/roll-out
Work closely with development teams to identify and resolve problems

Skills

Key technologies and capabilities for this role

Morpheus CMPCloud InfrastructureTroubleshootingInfrastructure MonitoringCloud DeploymentSystem DocumentationPerformance AnalysisHybrid ITDevOps

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

This role is designed as ‘Hybrid’ with an expectation to work on average 2 days per week from an HPE office.

What experience is required for this position?

At least 5 years of proven experience as a Cloud Support Engineer or in a similar position, plus at least 5 years of experience in cloud infrastructure support.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the company culture like at HPE?

HPE's culture thrives on finding new and better ways to accelerate what’s next, values varied backgrounds, offers flexibility to manage work and personal needs, embraces bold moves together, and supports career growth.

What makes a strong candidate for this Cloud Support Engineer role?

Candidates with at least 5 years of experience as a Cloud Support Engineer, expertise in cloud infrastructure like Morpheus CMP, skills in troubleshooting, automation, and collaboration with development and operations teams stand out.

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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