Mission Support Warranty Specialist at Saronic

Austin, Texas, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Defense, MaritimeIndustries

Requirements

Bachelor’s degree preferred, or equivalent professional experience
Minimum 3 years of experience in warranty management, service supply chain, or related operations
Direct experience with warranty claim coordination, RMA processing, or recall administration
Experience in claims management for a high-volume service department at an automotive dealer, or in manufacturing or logistics warranty environments, strongly preferred
Proficiency with CRM systems for warranty tracking (Salesforce experience a plus)
Familiarity with supplier warranty agreements, RMA processes, and service parts logistics
Strong record-keeping and data accuracy skills
Comfortable with ERP or supply chain systems
Detail-oriented, with the ability to manage multiple claims and deadlines simultaneously
Strong follow-through and accountability in process execution
Excellent communication skills, both written and verbal
Team player with a customer service mindset

Responsibilities

Track warranty agreements across customers and suppliers to ensure compliance
Keep CRM systems up to date with warranty coverage, claims history, and status
Monitor warranty expirations, claim deadlines, and recall notices
Partner with Supply Chain on supplier warranty relationships
Administer and track RMA processes with OEM suppliers, ensuring timely resolution of returns
Coordinate inbound and outbound logistics for parts tied to warranty claims
Act as the claims coordinator for engine manufacturer warranty programs
Support ship set commissioning to ensure warranty coverage is properly established
Submit, document, and follow through on warranty claims
Manage recall notifications and processes in partnership with suppliers and internal teams
Maintain SOPs for warranty tracking, RMA handling, and claims processing
Provide regular reporting on warranty claims status, costs, and trends
Support continuous improvements in warranty accuracy, responsiveness, and supplier engagement

Skills

CRM

RMA Coordination

Warranty Tracking

Supply Chain

Logistics

Claims Management

Recall Management

Saronic

Develops advanced autonomous surface vessels

About Saronic

Saronic Technologies develops Autonomous Surface Vessels (ASVs) that enhance the capabilities of naval and maritime forces. These vessels utilize adaptive path planning, passive sensors, and advanced algorithms, along with edge computing, to effectively identify and track targets. They are designed to operate in challenging environments, using resilient multichannel communications to support both manned and unmanned operations. Saronic Technologies differentiates itself by focusing on military and defense clients, aiming to improve situational awareness, extend operational reach, and enhance survivability during maritime missions. The company's goal is to provide solutions that integrate seamlessly with existing operational strategies or support new maritime tactics, generating revenue through the sale of ASVs and related customization services.

Austin, TexasHeadquarters

2022Year Founded

$223.7MTotal Funding

SERIES_BCompany Stage

DefenseIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

Parental Leave

401(k) Retirement Plan

Stock Options

Life Insurance

Disability Insurance

Risks

Increased competition from other defense tech startups threatens Saronic's market share.

Rapid AI advancements may require costly updates to maintain competitive ASV systems.

Geopolitical tensions could hinder international collaborations and foreign government sales.

Differentiation

Saronic integrates AI, hardware, and software into scalable, fully integrated maritime platforms.

Their ASVs feature adaptive path planning and advanced algorithms for effective target tracking.

Saronic's multichannel communications enable seamless manned-unmanned teaming in contested environments.

Upsides

Raised $175M in Series B funding, reaching a $1 billion valuation in 2024.

Growing demand for autonomous vessels in defense and commercial sectors boosts market potential.

AI integration in ASVs enhances decision-making and operational efficiency for maritime missions.

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