Middle Office Operations Analyst (Trading Platform) at Crypto.com

Hong Kong

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Cryptocurrency, Financial ServicesIndustries

Requirements

3–7 years of experience in Middle Office, Trade Support, or Operations within trading, brokerage, or exchange environments
Solid understanding of front-to-back trade lifecycle (order → execution → position → PnL → reconciliation)
Experience with multi-asset products (crypto, FX, equities, derivatives)
Strong analytical and problem-solving skills, with the ability to investigate data discrepancies independently
Hands-on experience with SQL (ClickHouse, PostgreSQL) and Excel for reconciliation and data analysis
Familiar with monitoring tools such as Grafana, Kibana
Experience using JIRA or equivalent ticketing and workflow systems
Comfortable working in fast-paced trading environments requiring accuracy, responsiveness, and attention to detail
Prior exposure to 24×7 production support or follow-the-sun operations is a strong plus
Python or scripting skills for automation and data validation are advantageous

Responsibilities

Monitor daily trade, balance, and position data across all asset classes and exchanges (spot, futures, options, FX)
Perform daily end-of-day and intraday reconciliations between exchange data and internal risk or finance systems
Investigate and resolve breaks related to missing trades, incorrect balances, or stale positions
Coordinate with Trading, Risk, and Engineering teams to resolve operational and data quality issues in a timely manner
Manage new account and instrument onboarding, ensuring all configurations, API keys, and mappings are properly validated
Use internal systems (Trading Infra dashboards, ClickHouse queries, Grafana panels) to monitor trade flows and data quality metrics
Log incidents, track root cause analyses, and follow up to ensure permanent resolution
Participate in 24×7 support rotation across APAC, EMEA, and North America to ensure continuous platform availability
Contribute to process documentation and continuous improvement initiatives to increase operational efficiency

Skills

SQL

ClickHouse

PostgreSQL

Excel

Grafana

Kibana

JIRA

Crypto.com

Cryptocurrency trading and financial services platform

About Crypto.com

Crypto.com provides a platform for trading and managing cryptocurrencies, catering to over 100 million customers worldwide. Users can buy, sell, and store various cryptocurrencies while benefiting from services like transaction processing and card issuance. The platform generates revenue primarily through transaction fees and premium services, ensuring a secure and user-friendly experience. What sets Crypto.com apart from its competitors is its strong focus on regulatory compliance, security, and privacy certifications, which builds trust among users. The company's goal is to accelerate cryptocurrency adoption, aiming to have 'Cryptocurrency in Every Wallet™' and to support builders and entrepreneurs in creating a more equitable digital ecosystem.

Central and Western District, Hong KongHeadquarters

2016Year Founded

$24.3MTotal Funding

SERIES_ACompany Stage

Fintech, Crypto & Web3Industries

5,001-10,000Employees

Benefits

Competitive compensation package.

Huge responsibilities from Day 1: Be the owner of your own learning curve. The possibilities are limitless and depend on you

International company and team

Risks

Regulatory challenges in South Korea could pose compliance risks.

Integration of traditional financial instruments may expose new regulatory risks.

Expansion into Dubai involves navigating complex regulatory landscapes.

Differentiation

Crypto.com offers the world's largest crypto card program with Visa.

The company integrates traditional finance with crypto through strategic acquisitions.

Crypto.com is a leader in regulatory compliance, security, and privacy certifications.

Upsides

Acquisition of Orion expands product offerings in the UAE's crypto-friendly environment.

Growing interest in crypto-based loyalty programs enhances Visa card offerings.

Eco-friendly blockchain solutions align with Crypto.com's sustainability goals.

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