Microsoft Dynamics 365 Developer – Assisted Channels (ODS) at Santander

Madrid, Community of Madrid, Spain

Santander Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Banking, Financial ServicesIndustries

Requirements

  • Proven experience as a Microsoft Dynamics 365 Developer
  • Deep understanding of Customer Service Workspace
  • Experience in migrating from Unified Service Desk to Customer Service Workspace (highly desirable)
  • Excellent command of English, both written and spoken
  • Strong teamwork skills and the ability to collaborate effectively with diverse teams
  • Problem-solving aptitude and strong analytical skills

Responsibilities

  • Develop, configure, and customize Microsoft Dynamics 365 applications in alignment with business needs
  • Facilitate the migration from Unified Service Desk to Customer Service Workspace
  • Design, develop, and implement solutions using the Microsoft Dynamics 365 platform
  • Troubleshoot and fix bugs or issues related to Dynamics 365 applications
  • Collaborate with cross-functional teams to ensure effective implementation of Dynamics 365 solutions
  • Provide technical support for existing Dynamics 365 applications
  • Maintain up-to-date knowledge of Dynamics 365 and related technologies

Skills

Microsoft Dynamics 365
Customer Service Workspace
Unified Service Desk
Dynamics 365 Development
Dynamics 365 Configuration
Dynamics 365 Customization
Bug Troubleshooting

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters
1902Year Founded
$75MTotal Funding
POST_IPO_DEBTCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees

Benefits

Health, dental, & vision
401k
Flexible PTO
Parental & sick leave
Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.
'Quishing' attacks pose a growing threat to consumer security.
Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.
The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.
Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.
Santander's renewable energy financing highlights commitment to sustainable investments.
Proactive cybersecurity measures enhance customer trust and protect digital assets.

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