Messaging Strategy & Operations Associate at Attentive

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Marketing, TechnologyIndustries

Requirements

Excellent data analysis skills and proven track record building internal workflows using Zapier, Looker, Datadog, Excel, Google Sheets, or similar tools
Strong communication skills (written and verbal) - comfortable communicating at all levels: leadership, internal, and external
Experience working directly with engineering teams to troubleshoot issues using log level information, querying databases, or similar
Comfortable completing projects requiring individual initiative and flexibility in tight time frames with minimal supervision
Professional experience in the SMS and/or Email Deliverability space is preferred
Bachelor’s degree

Responsibilities

Manage and execute phone number applications, configurations, and migrations in a timely and accurate manner using internal tools and partner portals
Maintain messaging program compliance by leading carrier audits, troubleshooting spam blocks, and liaising with regulatory partners on broader industry trends
Track and troubleshoot phone number lifecycle issues across multiple channels (e.g., Toll-Free, Short Code, RCS)
Investigate and resolve messaging or deliverability incidents using Looker, Datadog, and internal dashboards
Monitor and maintain dashboards that visualize messaging throughput, error codes, and send health across partners
Implement process improvements that increase efficiency, reliability, and scalability across both Sender Ops and Deliverability
Serve as a day-to-day point of contact for messaging partners and aggregators, communicating clearly on application status, deliverability investigations, and operational updates
Support testing and rollout of new partner connections, automations, or tooling enhancements
Identify patterns in message performance data and escalate potential deliverability risks before they impact customers
Collaborate with Product and Engineering on initiatives that minimize data inconsistencies, improve internal tooling, and automate phone number provisioning & deliverability analytics
Support cross-team initiatives such as RCS partner testing, throughput scaling, and BFCM readiness

Skills

SMS Operations

Deliverability Management

Phone Number Provisioning

Configuration Management

Phone Number Migrations

Cross-Functional Collaboration

Technical Problem-Solving

Process Excellence

Attentive

Personalized SMS marketing solutions for businesses

About Attentive

Attentive provides personalized SMS marketing solutions that help eCommerce businesses and direct-to-consumer (DTC) brands engage their customers through targeted text messaging. The platform uses APIs and webhooks to allow businesses to easily create and manage custom SMS campaigns. Unlike its competitors, Attentive operates on a subscription-based model, offering various features and premium customization options, which helps clients increase customer engagement and sales. The company's goal is to enhance customer relationships and drive revenue growth through effective communication.

Hoboken, New JerseyHeadquarters

2016Year Founded

$839.5MTotal Funding

SERIES_ECompany Stage

Data & Analytics, Consulting, Consumer SoftwareIndustries

1,001-5,000Employees

Benefits

Generous PTO

Medical, Dental, & Vision Insurance

Daily Lunch Delivery Credit

Equity

Remote Work & Wellness Benefits

Company-Wide Events & Employee-Led Activities

Risks

Competition from Textla could erode Attentive's market share in SMS marketing.

Over-reliance on AI may lead to data privacy concerns and regulatory scrutiny.

Dependency on third-party integrations like ParTech poses risks if partnerships dissolve.

Differentiation

Attentive leads in AI-driven SMS marketing with hyper-personalized messaging solutions.

The company offers seamless integration with APIs and webhooks for efficient communication.

Attentive's subscription model ensures steady revenue with premium add-ons for customization.

Upsides

Attentive saw 128% revenue growth in the UK, highlighting demand for AI solutions.

Partnership with ParTech enhances restaurant loyalty programs, boosting customer retention.

Attentive's AI Journeys and AI Pro offer unique one-to-one marketing, differentiating them.

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