menedżer Zespołu Relacji z Klientem at Santander

Dzierżoniów, Lower Silesian Voivodeship, Poland

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

BankingIndustries

Requirements

Ability to manage a sales team based on collaboration, open communication, and partnership relations
Minimum one year of managerial experience gained in the banking industry, particularly in retail products
Good knowledge of the bank's product offerings and competitors
Enthusiastic approach to modern, digital banking
Knowledge of banking law
Ability to effectively achieve business results with a priority on high-quality customer service
Organizational skills and high openness to change
Skills in sales, negotiation, time management, and building customer relationships
Passion for continuous development and inspiring others to act
Desirable
Communicative English skills for contact with foreign clients and assisting in product selection
Category B driver's license

Responsibilities

Managing and organizing the work of the team of specialists in retail products
Ensuring the highest quality customer service and building relationships with them
Building an engaged and effective team
Ensuring compliance with assigned procedures and operational standards
Building a risk culture and responsibility for risk in the team
Developing team members, including improving competencies and onboarding new hires
Educating employees on using new Digital technologies and promoting active use of new technologies in the bank's retail offerings
Managing the implementation of the team's business plans in all areas
Collaborating with other bank units to achieve strategic goals
Seeking sources for acquiring new clients through cooperation with other channels/internal units/external clients
Building the brand on the local market
Active participation in process improvements and proposing new solutions

Skills

Key technologies and capabilities for this role

Team ManagementSalesNegotiationTime ManagementCustomer RelationsBanking LawDigital BankingBank Products KnowledgeBusiness ResultsCustomer Service

Questions & Answers

Common questions about this position

What employment contract is offered for this position?

The position offers an employment contract (first for 7 months, with the possibility of an indefinite contract after the onboarding period). It also includes participation in an attractive bonus system and a wide benefits package.

Is this role remote or office-based?

This is a stationary position in the branch in Dzierżoniów, ul. Mickiewicza 4.

What skills and experience are required for this manager role?

Required skills include managing a sales team through collaboration, open communication, and partnerships; at least one year of managerial experience in banking, especially retail products; knowledge of bank products and competition; enthusiasm for digital banking; knowledge of banking law; sales, negotiation, time management, and client relationship skills; organizational abilities; openness to change; and a focus on business results and customer service quality.

What is the company culture like at Santander?

The company values relationships with people, providing the best customer experience in finance, diversity among employees, and believes everyone can bring a unique perspective. They emphasize building engaged teams, continuous development, and inspiration for others.

What makes a strong candidate for this team manager position?

Strong candidates have at least one year of managerial experience in banking (especially retail products), skills in team management through collaboration and communication, knowledge of banking products and law, sales and negotiation abilities, a focus on customer service and business results, and enthusiasm for digital banking.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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