Medical Science Liaison - Pharma

About Alcon

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

Role Overview

We are looking for a Medical Science Liaison (MSL) for the Dry Eye therapeutic area who is a field-based member of the North America Medical Affairs team. MSLs serve as a strategic link between Alcon and our Scientific Partners as they are expected to develop and maintain peer-to-peer relationships with Eye Care Professionals (ECPs) /Key Opinion Leaders (KOLs) in the fields of Optometry and Ophthalmology.

The MSLs strategically support the development and appropriate use/adoption of Alcon products and therapies through evidence-based scientific exchange and by seeking external insights to further inform and shape company’s understanding of the products, therapeutic areas, and clinical practice. They also provide support for doctors interested in participating in Investigator Initiated Trials (IITs) by guiding them through the concept endorsement, synopsis review, and grant approval process.

Additionally, the MSLs provide general medical/healthcare information in given therapeutic area(s) by delivering formal presentations to practitioners, third party payors, and internal Alcon associates. MSLs also respond to queries and unsolicited requests for medical information from doctors submitted to Medical Product Information and Complaint Handling and escalated to the MSL team.

Applicants for this position should live in a metro area in Canada with access to a major airport as this position requires extensive travel.

Key Responsibilities

In this role, a typical day will include:

• Maintain a thorough and detailed working knowledge of Alcon products and current medical/scientific research, and publications related to those products.
• Engage in scientific discussions related to Alcon product data/research areas/ and pipeline (where appropriate) with ECPs and KOLs, speakers & investigators by ensuring the appropriate dissemination of clinical and scientific information regarding marketed and pipeline products in a timely, compliant, and customer-focused manner.
• Function as the Alcon medical speaker to present, as needed, at customer sites, congresses, symposia, and training events to provide up-to-date, data-based, scientific and clinical information on Alcon products.
• Upon investigator request, liaise between potential researcher and Alcon on Investigator Initiated Trials (IITs) from inception to publication.
• Contribute to the identification and recommendation of appropriate KOL involvement and participation in Alcon sponsored clinical trials (includes both pre- and post-market studies) from assigned territory.
• Collect, analyze, and report insights that may impact company development plans/trial designs, launch and brand strategies/tactics.
• Respond to unsolicited requests for scientific information or channel such requests to the appropriate Alcon function.
• Contribute to medical strategy/plan development by providing field insights.
• Implement or support medical projects as field medical lead/contact aligned with Global or Regional Medical Affairs activities.
• Support educational efforts, such as wet lab activities, by being onsite as necessary.
• Provide medical support and training, as appropriate, (i.e., disease state and product) to colleagues (e.g. sales reps, Regulatory Affairs colleagues, etc.), but not as a substitute for those functional training groups such as the Global Medical Affairs trainers, Project Leads, Medical Directors, and Subject Matter Experts.
• Work with Med Info and Med Safety to help resolve escalated product complaints as well as Medical Safety issues.