Medical Director

Employment Type: Full-time

Position Overview

Become a part of our caring community and help us put health first. The Medical Director relies on their medical background and reviews health claims. This role involves moderately complex to complex issues where analysis requires in-depth evaluation of variable factors. The Medical Director actively uses their medical background, experience, and judgment to make determinations on whether requested services, level of care, and/or site of service should be authorized. All work is performed within a context of regulatory compliance, utilizing diverse resources such as national clinical guidelines, CMS policies and determinations, clinical reference materials, internal teaching conferences, and other sources of expertise.

Medical Directors will learn Medicare and Medicare Advantage requirements and understand how to operationalize this knowledge in their daily work. The work includes computer-based review of clinical scenarios, review of submitted clinical records, prioritization of daily tasks, communication of decisions to internal associates, and potential participation in care management. Clinical scenarios predominantly arise from inpatient or post-acute care environments. Regular phone discussions with external physicians are required to gather additional clinical information or discuss determinations, which may involve conflict resolution skills. Some roles may include an overview of coding practices, clinical documentation, grievance and appeals processes, and outpatient services and equipment within their scope.

The Medical Director may engage with contracted external physicians, physician groups, facilities, or community groups to support regional market priorities. This may include understanding Humana processes, focusing on collaborative business relationships, value-based care, population health, or disease/care management. Medical Directors support Humana values and Humana’s Bold Goal mission in all activities.

Use your skills to make an impact.

Responsibilities

• Provides medical interpretation and determinations on whether services provided by other healthcare professionals align with national guidelines, CMS requirements, Humana policies, clinical standards, and (in some cases) contracts.
• Supports and collaborates with other team members, departments, Humana colleagues, and the Regional VP Health Services.
• After completion of mentored training, performs daily work with minimal direction.
• Enjoys working in a structured environment with expectations for consistency in thinking and authorship.
• Exercises independence in meeting departmental expectations and compliance timelines.
• Supports assigned work with respect to market-wide objectives (e.g., Bold Goal) and community relations as directed.

Required Qualifications

• MD or DO degree.
• 5+ years of direct clinical patient care experience post residency or fellowship, preferably including experience in an inpatient environment and/or related to the care of a Medicare population (disabled or >65 years of age).
• Current and ongoing Board Certification in an approved ABMS Medical Specialty.
• A current and unrestricted license in at least one jurisdiction; willingness to obtain additional licenses if required.
• No current sanction from Federal or State Governmental organizations, and ability to pass credentialing requirements.
• Excellent verbal and written communication skills.
• Evidence of analytic and interpretation skills, with prior experience participating in teams focusing on quality management, utilization management, case management, discharge planning, and/or home health or post-acute services such as inpatient rehabilitation.

Preferred Qualifications

• Knowledge of the managed care industry.