Medical Care Coordinator (Medical Assistant) at Optima Dermatology

Portsmouth, New Hampshire, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Healthcare, DermatologyIndustries

Requirements

Based in employment hubs: Ohio, New Hampshire, Florida, North Carolina, Indiana, Maine
Knowledgeable of provider preferences, scheduling instructions, marketing efforts, promotions, campaigns, products, and procedures in practices
In-depth knowledge of all departments at Optima
Ability to operate within scope of practice of a Medical Assistant as outlined by company and state guidelines
Compliance with HIPAA guidelines and annual training
Competency in effective call handling, building rapport, active listening, deescalating patients, critical thinking, planning, problem-solving, and escalating priority situations
Collaborative team member with effective communication skills, positive attitude, and participation in team/staff meetings
Achievement of goals including schedule adherence, availability, appointment conversions, product knowledge, quality, and compliance
Demonstration of company values: empathy and sensitivity towards patient/family rights

Responsibilities

Answer all back office incoming calls and voicemails for practices as needed
Understand provider preferences and scheduling instructions; complete registration and scheduling per procedures; confirm, cancel, and reschedule appointments
Assist patients with instructions to complete forms, register for portal access, and set appointment expectations
Support marketing efforts, promotions, and campaigns through patient interactions to achieve appointment conversions
Review pathology and lab results with patients per provider’s instructions
Schedule office appointments, surgical procedure appointments, and urgent visits as necessary
Phone prescriptions and refills to pharmacy per provider’s instructions, including initiation and management of prior authorizations
Provide overview of products and procedures to patients
Follow up with patients post-visit for future visit scheduling
Provide patient instructions verbally or in writing for post-care per provider instructions
Demonstrate effective call handling, including deescalating patients and escalating priority situations (e.g., adverse reactions)
Manage patient correspondence, internal and external communication, service, and support
Complete assigned daily activities and achieve expected goals
Communicate effectively with leaders, providers, practice staff, and co-workers; participate in team/staff meetings
Serve as internal service support, assist with provider schedule adjustments, and other administrative needs
Comply with departmental standards regarding training, professional development, and communication

Skills

Key technologies and capabilities for this role

Medical AssistingCustomer ServicePatient SchedulingHIPAA ComplianceTelephone TriageAppointment ManagementPatient RegistrationPortal Access SupportAdministrative Support

Questions & Answers

Common questions about this position

Is this Medical Care Coordinator position remote or hybrid?

The position is remote/hybrid, based in Portsmouth, NH, with candidates sought for employment hubs in Ohio, New Hampshire, Florida, North Carolina, Indiana, and Maine.

Is this a full-time or part-time role?

This is a part-time position.

What are the key responsibilities of the Medical Care Coordinator?

Key responsibilities include answering calls and voicemails, scheduling appointments, relaying provider instructions, reviewing pathology and lab results with patients, handling phone prescriptions and refills, and providing patient instructions while adhering to HIPAA.

What skills are needed for this role?

Candidates need strong customer service skills, knowledge of scheduling procedures, ability to handle calls effectively including de-escalation, HIPAA compliance, and competency in provider instructions, patient communication, and administrative tasks.

Who does this position report to?

This role reports directly to the Patient Services Team Lead.

Optima Dermatology

Comprehensive dermatology and cosmetic skin care services

About Optima Dermatology

Optima Dermatology provides a wide range of dermatology and cosmetic skin care services, catering to individuals with medical skin conditions like eczema and acne, as well as those seeking cosmetic enhancements. The company employs experienced providers who utilize the latest technologies in skin care, offering services that include medical, surgical, and cosmetic dermatology all in one location. What sets Optima Dermatology apart from its competitors is its focus on high-quality, patient-centered care, treating every patient with the same care as a friend or family member. This approach not only improves patient satisfaction but also encourages repeat visits and referrals. The goal of Optima Dermatology is to deliver exceptional patient experiences while addressing diverse skin care needs.

Portsmouth, New HampshireHeadquarters

2018Year Founded

DEBTCompany Stage

HealthcareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Risks

Increased competition could dilute Optima's market share in key regions.

Teledermatology's rise may threaten Optima's traditional consultation model.

Rising equipment costs could impact financial margins and facility maintenance.

Differentiation

Optima Dermatology employs industry-leading providers using the latest skin care technologies.

They offer comprehensive services, including medical, surgical, and cosmetic dermatology under one roof.

Their patient-centric approach treats every patient like family, enhancing satisfaction and loyalty.

Upsides

Teledermatology can expand Optima's reach and patient base significantly.

AI integration in diagnostics can enhance service accuracy and efficiency.

Growing demand for non-invasive procedures aligns with Optima's cosmetic service offerings.

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