Manager, Customer Support
Boulevard- Full Time
- Junior (1 to 2 years)
Candidates should possess a Bachelor's degree in Business, Information Management, or a related field, and have at least 7 years of experience in operations management, preferably within a SaaS or technology company. Strong analytical and problem-solving skills are essential, along with a proven ability to develop and implement strategic initiatives. Experience with customer support platforms and knowledge management systems is highly desirable.
The Knowledge Management & Self-Service Manager will develop and implement strategies to increase self-service adoption and success rates across various channels, collaborate with product and customer support teams to align self-service tools with customer needs, create and maintain high-quality self-service content, develop and manage the customer support portal, implement and optimize chatbots and FAQs for proactive customer support, track and analyze key self-service metrics, and continuously improve the self-service ecosystem through innovation and data-driven insights.
Cloud-based identity security and access governance
Saviynt provides a cloud-based platform focused on identity security and access governance for businesses. Its services include identity governance and administration, third-party access governance, and cloud privileged access management, all aimed at helping organizations manage and secure digital identities, including those of employees and vendors. The platform features automated workflows and tools that simplify identity lifecycle management, while offering visibility and analytics to help businesses stay audit-ready and reduce identity-related risks. Unlike many competitors, Saviynt emphasizes user-friendliness and ease of implementation, making it accessible for a wide range of clients from small businesses to large enterprises. The company's goal is to protect major brands and support their cloud and security initiatives through a subscription-based model that ensures ongoing revenue and investment in product development.