Manager Software Engineering at Caterpillar Inc.

Chennai, Tamil Nadu, India

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Digital, DataIndustries

Requirements

Bachelor’s degree, preferably in Computer Science, Software Engineering, or any other Engineering field
12+ years with AWS, DevOps with Production Support expertise
12+ years prior experience in DevOps/Operations Support and/or application development teams
Hands-on experience using large scale software development, preferably in Java, Python, scripting languages
Knowledge of CI/CD solution on any platform with prior experience
Expert knowledge of Infrastructure components (e.g., routers, load balancers, cloud products, container systems, compute, storage, and networks)
Deep experience on Key AWS services: EC2, S3, VPC, Route 53, RDS, CloudFormation
Ability to think about systems - edge cases, failure modes, behaviors, specific implementations
Ability to debug production issues across services and levels of the stack
Ability to make monitoring and alerting alert on symptoms and not on outages
Enthusiastic, go-for-it attitude with urge to fix broken things
Urge to collaborate and communicate asynchronously
Urge for delivering quickly and iterating fast
Knowledge of the decision-making process and associated tools and techniques, ability to accurately analyze situations and reach productive decisions based on informed judgement
Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors

Responsibilities

Lead Tier-2 and Tier-2.5 across platform and application support, ensuring timely resolution of day to day operational issues
Drive operational excellence, streamline support processes, and mentor the Tier-2 and Tier-2.5 team to ensure high service levels and continuous improvement
Maintain ownership of Tier-2 scope of work and ensure alignment with ITSM standards
Work closely with product owners, development teams, and subject matter experts to ensure seamless support handoffs and knowledge retention
Participate in sprint planning with the development team to stay informed of upcoming features and proactively prepare support strategies
Monitor and troubleshoot production systems to identify and resolve performance, scalability, and reliability issues proactively
Work closely with developers to identify and fix bugs and performance bottlenecks in the application code
Continuously evaluate systems and processes to identify areas for improvement and implement changes as needed
Collaborate with cross-functional teams to define and document operational processes, best practices, and procedures
Meet SLO, SLA, SLI’s defined in the Operations model
Set task prioritization and troubleshoot to closure of incidents
Improve Service observability
Proactively test the flexibility and resilience of the system
People management – Effectively manage the team by providing technical guidance and offering the right direction whenever needed

Skills

AWS

DevOps

Production Support

ITSM

Software Engineering

System Debugging

Monitoring

Alerting

Leadership

Mentoring

Operational Excellence

Caterpillar Inc.

Manufactures heavy machinery for various industries

About Caterpillar Inc.

Caterpillar Inc. designs and manufactures heavy machinery and equipment for industries such as construction, mining, energy, and rail. Their products include a wide range of machinery and engines that help clients complete large-scale projects. Caterpillar's equipment works by providing powerful tools that can perform tasks like digging, lifting, and transporting materials. What sets Caterpillar apart from its competitors is its strong aftermarket support, which includes maintenance and repair services, ensuring that their machinery remains efficient and reliable over time. The company's goal is to deliver high-quality products while also focusing on sustainability and community development through initiatives that improve education and reduce poverty.

Irving, TexasHeadquarters

1925Year Founded

$143.5KTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Social Impact, AI & Machine LearningIndustries

10,001+Employees

Benefits

Annual incentive bonus plan

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

Risks

Closure of Aurora office may impact regional economy and Caterpillar's reputation.

Partnership with Anti Social Social Club could dilute Caterpillar's industrial brand focus.

Advanced technology in Cat D8 dozer may face resistance from traditional customers.

Differentiation

Caterpillar's century-long history underscores its reliability and industry leadership.

The company integrates AI and IoT to enhance machinery performance and customer satisfaction.

Caterpillar's strong aftermarket services ensure product longevity and operational efficiency.

Upsides

Growing demand for autonomous equipment boosts Caterpillar's innovation in heavy machinery.

Expansion of 5G networks enhances Caterpillar's remote operation capabilities, improving safety.

Caterpillar's commitment to sustainability aligns with the global shift towards eco-friendly practices.

Land your dream remote job 3x faster with AI

Try Jobo Free