Manager - Safety and Security Headquarters Lead at Twilio

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, CommunicationsIndustries

Requirements

Strong experience in headquarters security management
Expertise in strategic planning
Knowledge of physical security technology
Experience in coordination of security protocols for high-profile events
Strong ability to communicate and collaborate effectively across multiple stakeholders
Emphasis on providing excellent customer service

Responsibilities

Continually assess physical security design requirements and compliance with expected physical and environmental protection standards
Conduct thorough risk assessments and regularly update safety and security protocols to mitigate potential threats to executives and company assets
Create and execute comprehensive security plans
Prepare and deliver regular reports to senior management detailing security initiatives, incidents, risk assessments, and recommended actions for improvement
Develop and direct team exercises to enhance preparedness and identify training opportunities and/or security vulnerabilities
Assist Security Technology Team with on-site security system project planning and oversight
Update and test emergency response plans and crisis management protocols, ensuring the safety and well-being of employees and guests during critical incidents
Ensure Headquarters location is in full compliance with all Health and Safety requirements
Assist with planning of building evacuations, tabletops, emergency exercises in coordination with regional security manager
Collaborate with team members and stakeholders to develop emergency response plans to ensure a safe and secure workplace and event environment
Oversee and/or directly participate in developing and implementing security plans and guidance in support of company events
Lead and/or support on-the-ground implementation of security plans for events at the San Francisco Headquarters and other locations
Provide backstop support to the event security program
Oversee and/or directly participate in developing and implementing travel security logistics in support of company events and business travel
Provide backstop support to the corporate travel security program
Support the Executive Protection program during high-visibility events
Provide backstop support to the Executive Protection program
Coordinate closely with internal stakeholders such as HR, Legal, and others

Skills

Key technologies and capabilities for this role

Physical SecurityRisk AssessmentSecurity PlanningSecurity OperationsComplianceStrategic PlanningSecurity TechnologyEvent SecurityStakeholder CollaborationCustomer Service

Questions & Answers

Common questions about this position

Is this a remote position or does it require being on-site?

While Twilio emphasizes a remote-first work culture, this role oversees and manages all aspects of safety and security operations specifically for Twilio’s headquarters location, indicating an on-site presence is required.

What key skills and experiences are required for this role?

The role requires strong experience in headquarters security management, strategic planning, physical security technology, coordination of security protocols for high-profile events, effective communication and collaboration across stakeholders, and providing excellent customer service.

What is Twilio's company culture like?

Twilio has a remote-first work culture with a strong emphasis on connection, global inclusion, and a vibrant team with diverse experiences making a global impact.

What does the role involve in terms of responsibilities?

Responsibilities include risk assessment and security planning (20%), such as conducting assessments, updating protocols, creating security plans, and reporting to senior management, as well as health, safety, and emergency preparedness (20%), including updating response plans and ensuring compliance.

What makes a strong candidate for this position?

A strong candidate will have proven experience in headquarters security management, strategic planning, physical security technology, event security coordination, and the ability to communicate and collaborate effectively while delivering excellent customer service.

Twilio

Cloud communications platform for developers

About Twilio

Twilio provides a cloud communications platform that enables developers to add various communication features like voice, messaging, video, and email to their applications. By using Twilio's APIs, developers can easily integrate these functionalities into their software, allowing for seamless communication with users. What sets Twilio apart from its competitors is its flexible pay-as-you-go pricing model, which charges clients based on their actual usage, making it suitable for businesses of all sizes, from startups to large enterprises. The company's goal is to empower businesses across different industries, such as healthcare, finance, retail, and education, to enhance their communication strategies and improve customer engagement.

San Francisco, CaliforniaHeadquarters

2008Year Founded

$243.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

5,001-10,000Employees

Benefits

Vacation: Twilio offers generous annual time off in all countries for you to enjoy.

Healthcare: We are dedicated to helping our employees live longer and healthier lives through comprehensive health programs.

Retirement: Twilio cares about your retirement! We offer programs to help our employees plan for their retirement needs.

Family leave: At Twilio we recognize the importance of family. We offer generous maternity, paternity, and adoption leaves, as well as family medical care leave.

Earn your stripes: Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e‑books for continued learning and education.

Catered meals: We provide a variety of snacks, drinks, and catered meals in each of our locations.

Risks

End-of-life for Programmable Video tool may lead to customer dissatisfaction.

Layoffs of 295 workers could decrease morale and affect service quality.

Engagement with Qatalyst Partners suggests potential internal conflicts and strategic shifts.

Differentiation

Twilio integrates voice, video, messaging, and email into applications, enhancing communication capabilities.

The pay-as-you-go pricing model offers flexibility and scalability for businesses of all sizes.

Twilio's APIs enable developers to build and scale communication solutions efficiently.

Upsides

Acquisition of SendGrid enhances Twilio's email API offerings, boosting market share.

Collaboration with Jack Henry strengthens Twilio's presence in the financial services sector.

Partnership with CareNote expands Twilio's reach into specialized markets like pastoral care.

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