Manager, Premium Audit at Pie Insurance

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Strong management practices and ability to navigate complex audit scenarios
Ability to translate functional plans into operational processes and guide execution
Experience maintaining excellent customer and partner relationships
Ability to work cross-functionally to optimize audit workflows
Knowledge of premium audit operations, including mail-in, phone, virtual, and physical audits
Understanding of state and bureau audit compliance requirements
Hands-on leadership approach with skills in guidance, support, regular one-on-ones, and performance coaching
Ability to establish clear expectations, performance measurements, conduct team calibrations, and quality reviews
Experience in recruitment, onboarding, and creating development plans for team members
Expertise in handling complex audit disputes, escalations, adjustments, settlements, and coordination with Legal

Responsibilities

Manage premium audit operations through team leads and individual contributors, ensuring consistent quality and productivity standards
Translate business segment strategy into functional audit plans and guide day-to-day execution
Oversee internal audit processes and vendor relationships, ensuring service level agreements are met
Monitor audit completion rates, quality metrics, and customer satisfaction scores
Ensure compliance with state and bureau audit requirements across all audit types
Partner with Analytics team to analyze audit results and identify trends impacting profitability
Develop and execute operational initiatives to improve audit efficiency and customer experience
Work with Senior Management to implement long-term audit strategies aligned with company objectives
Collaborate with Product, Engineering, and Operations Performance teams to optimize audit workflows and automation opportunities
Build and maintain audit procedures, guidelines, and best practices documentation
Identify opportunities for process streamlining and cost reduction while maintaining audit quality
Support implementation of new audit technologies and system enhancements
Provide hands-on leadership, balancing responsibilities with direct contributions to meet deadlines and standards
Support recruitment and onboarding of new team members as the audit function scales
Foster a collaborative, customer-focused culture within the audit team
Serve as audit subject matter expert for cross-functional projects and initiatives
Collaborate with Underwriting, Claims, and Business Development teams on audit-related issues
Partner with Customer Service and Billing teams to resolve audit disputes and collection matters
Work with Compliance team to ensure adherence to regulatory requirements
Communicate audit insights and recommendations to senior leadership
Advocate for customer needs while ensuring business objectives are met
Handle complex audit disputes and customer escalations requiring management intervention
Make decisions on audit adjustments and settlements within established authority limits
Coordinate with Legal team on contested audit matters
Ensure timely resolution of audit-related issues

Skills

Premium Audit

Operations Management

Team Leadership

Vendor Management

Regulatory Compliance

Audit Execution

Data Analysis

Process Improvement

Customer Satisfaction

Underwriting

Pie Insurance

Provides workers' compensation insurance for small businesses

About Pie Insurance

Pie Insurance provides workers' compensation insurance specifically designed for small businesses. This type of insurance helps cover wage replacement and medical benefits for employees who are injured while working. The company utilizes data-driven technology to offer competitive pricing and ensure that clients receive quality coverage. The process for obtaining insurance quotes is quick and user-friendly, taking only three minutes, which is particularly beneficial for small business owners who may not have the time to deal with complicated insurance procedures. Pie Insurance operates in 38 states and Washington, D.C., with plans for further expansion. The company aims to deliver trusted and efficient insurance services, promising potential savings of up to 30% on workers' compensation insurance. Its unique approach lies in leveraging technology to simplify the insurance process, making it easier and more affordable for small businesses.

Washington, District of ColumbiaHeadquarters

2017Year Founded

$603.4MTotal Funding

SERIES_DCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Benefits

Competitive cash compensation

Equity

Comprehensive health plans

Generous PTO, including paid sick leave

Future focused 401k match

Generous parental & caregiver leave

Risks

Recent layoffs of 14% of workforce indicate potential financial instability.

Deteriorating funding environment may limit expansion and technology investments.

Increased competition from insurtech companies could pressure Pie to maintain competitive pricing.

Differentiation

Pie Insurance offers A.M. A-rated insurance with a simple online experience.

The company uses data analytics to accurately assess risks and price policies.

Pie Insurance provides quick insurance quotes, taking just three minutes for small businesses.

Upsides

Integration with Ivans Download could enhance operational efficiency and customer service.

Appointment of Audra Foglietta as CFO may drive financial performance and efficiencies.

Partnership with Endeavor Insurance Group could expand market reach and distribution channels.

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