Manager - Log Tech SecOps at Intercom

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, CybersecurityIndustries

Requirements

Bachelor’s degree in Information Security, Computer Science, Computer Engineering, or a related field (or equivalent practical experience)
10+ years of experience in cybersecurity, with at least 3+ years in a leadership role focused on security operations, cloud, or OT/IoT security
Strong expertise in cloud security (AWS, Azure) and containerized environments (Kubernetes, Docker)
Familiarity with secure development and DevSecOps practices (CI/CD, code scanning, container hardening)
Experience leading incident detection and response across complex operational environments
Knowledge of OT/IoT security principles and securing distributed/remote sites
Proven ability to design and manage security monitoring, detection, and response capabilities in operational environments
Demonstrated experience managing KPIs, metrics, and reporting on security posture to senior leadership
Track record of managing and mentoring teams, including setting objectives, performance management, and professional development
Strong collaboration and communication skills, with the ability to influence across technical and business stakeholders

Responsibilities

Lead, manage, and mentor a team of cybersecurity analysts and engineers focused on operational security
Set objectives, manage performance, and support career growth within the team
Foster a culture of accountability, collaboration, and continuous improvement
Own the security of Intelcom’s operational cloud environments (AWS, Azure, Kubernetes), ensuring workloads, applications, and infrastructure are designed and maintained securely
Oversee vulnerability management, configuration hardening, and automated compliance for cloud-native and containerized platforms
Lead the operational cybersecurity team responsible for monitoring, detecting, and responding to security incidents in logistics technology environments
Develop and maintain incident response playbooks for cloud, application, and OT/IoT scenarios
Ensure timely investigation, containment, and remediation of threats, with clear reporting to the CISO
Oversee security monitoring across operational systems, applications, and networks, leveraging SIEM, SOAR, and EDR/XDR platforms
Drive proactive threat hunting and continuous improvement of detection rules and capabilities
Partner with software development and DevOps teams to embed security into CI/CD pipelines and operational deployments
Oversee code scanning, container security, and deployment hardening practices
Provide guidance on secure design and architecture for operational applications
Ensure security controls are implemented and monitored across remote branch stations, including OT/IoT assets and supporting IT infrastructure
Collaborate with operations teams to mitigate risks in logistics technology environments
Work closely with infrastructure, DevOps, and business operations to align security with delivery and operational requirements
Provide security expertise to project teams, ensuring operational initiatives meet security standards
Define, track, and manage key performance indicators (KPIs) for operational security
Provide regular reporting on the overall operational security posture to the CISO and senior IT leadership, with clear recommendations for improvement

Skills

Key technologies and capabilities for this role

AWSAzureKubernetesSIEMSOAREDRXDRDevSecOpsCI/CDVulnerability ManagementIncident ResponseThreat HuntingOT/IoT

Questions & Answers

Common questions about this position

What experience level is required for this role?

The position requires 10+ years of experience in cybersecurity, with at least 3+ years in a leadership role focused on security operations, cloud, or OT/IoT security.

What technical skills are essential for this position?

Strong expertise in cloud security (AWS, Azure) and containerized environments (Kubernetes, Docker), familiarity with secure development and DevSecOps practices (CI/CD, code scanning, container hardening), and experience leading incident detection and response are required.

What education is needed for the Manager - Log Tech SecOps role?

A Bachelor’s degree in Information Security, Computer Science, Computer Engineering, or a related field (or equivalent practical experience) is required.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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