Launch Manager
FulcrumSalary not specified
Full Time
Junior (1 to 2 years), Mid-level (3 to 4 years)
$155,000 – $185,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Construction, Technology, SaaSIndustries
Requirements
- 2-5 years of previous experience as a front-line manager in a high-growth B2B SaaS environment
- Outstanding stakeholder management and communication abilities
- Exceptional patience and resilience supporting customers and teams in high-pressure environments
- Exceptional data analysis skills to track metrics and inform decisions
- Experience leading implementations with heavy-reliance on 3rd-party API integrations
Responsibilities
- Lead a team of Launch Managers in achieving core performance metrics, including productivity, project completion rates, and customer satisfaction scores
- Provide hands-on coaching and mentorship to develop and support Launch Managers in their roles
- Manage and resolve customer escalations to ensure satisfaction and maintain positive client relationships
- Continuously assess, streamline, and improve internal processes to enhance efficiency and simplicity
- Create, maintain, and refine documentation to enable team success and consistency across projects
Skills
Team Management
Coaching
Leadership
HR Systems
Finance Operations
Construction Software
Customer Onboarding
AI
Payments
Miter
Integrated HR and payroll software for construction
About Miter
Miter provides an integrated software solution designed specifically for the construction industry, focusing on streamlining administrative tasks such as onboarding, timesheets, payroll, reporting, and compliance. The platform allows construction firms to manage both W2 employees and 1099 contractors efficiently, with a mobile app that enables team members to submit timesheets directly from the field. Miter operates on a subscription-based model, offering features like e-signature functionality and automated reporting. A key differentiator is their "white glove" onboarding service, where labor compliance experts assist clients in optimizing the platform for their needs. The goal of Miter is to simplify administrative processes for construction firms, helping them save time, avoid penalties, and secure more public sector contracts.
San Francisco, CaliforniaHeadquarters
2021Year Founded
$3.2MTotal Funding
PRE_SEEDCompany Stage
Industrial & Manufacturing, Enterprise SoftwareIndustries
51-200Employees