Onboarding Manager, Enterprise
BoulevardSalary not specified
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Fitness TechnologyIndustries
Requirements
- 3-5 years of experience onboarding net new clients
- 3-5 years of experience leading data conversions
- College degree (preferred)
- Project Management Certification (preferred)
- Advanced knowledge of ABC Glofox and its systems
- Advanced Microsoft Excel skills
- Proficiency in MS Word, Outlook, Salesforce, Jira, and Asana for project organization and problem-solving
- Experience managing team activities and daily workflows
- Knowledge of ABC billing applications
- Strong organizational skills and ability to manage multiple deadlines
Responsibilities
- Supervise and support team members, ensuring development, performance, and alignment with ABC standards
- Coordinate and track Onboarding Project Manager responsibilities and progress
- Ensure deadlines are met and communicate changes to onboarding procedures
- Provide daily leadership, feedback, and support to achieve objectives
- Establish team member goals, conduct performance reviews, and provide career path guidance
- Facilitate communication between implementation managers, project managers, and stakeholders
- Monitor and adjust team performance to meet goals and objectives
- Oversee the Onboarding Project Plan to stay updated on recent and future projects
- Ensure team members have access to resources necessary to work effectively
- Lead teams in managing clients through the ABC Onboarding Process, assuming accountability for project resolution
- Resolve escalated onboarding client issues
- Facilitate requirements discussions, capture business and financial information, and document integration needs
- Supervise conversion activities, ensuring effective collaboration with internal ABC departments
- Provide project completion documentation for a seamless handoff to Customer Success
- Maintain expertise in client-facing software and systems to address issues and champion product enhancements
- Lead client discussions during region meetings and gatherings to enhance relationships
- Record expenses promptly and adhere to company expense policies
- Perform other duties as assigned by management
Skills
Project Management
Team Leadership
Performance Reviews
Stakeholder Communication
Onboarding
Client Issue Resolution
Requirements Gathering
Integration Management
Data Conversion
Customer Success Handoff
Software Implementation
ABC Legal Services
Process serving solutions for law firms
About ABC Legal Services
ABC Legal Services specializes in process serving for law firms, delivering legal documents reliably and promptly. They offer services like point-to-point special delivery and subscription routes, with features such as GPS tracking and real-time updates. What sets them apart is their extensive network of over 2,000 process servers and their status as the only acting Central Authority for the U.S. Department of Justice for international service requests. The company's goal is to provide fast and efficient process serving solutions, enhancing the delivery experience for their clients.
Seattle, WashingtonHeadquarters
1974Year Founded
VENTURE_UNKNOWNCompany Stage
LegalIndustries
201-500Employees