Manager, Client Services Project at Thermo Fisher Scientific

Allschwil, Basel-Landschaft, Switzerland

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Pharmaceuticals, Clinical TrialsIndustries

Requirements

Accredited degree, preferably in a health-related field; advanced degree preferred
5-7 years of experience supporting project management teams
Previous work experience in the Healthcare field required
2 years of management experience
Strong interpersonal and communication skills, including excellent relationship building
Proven experience managing teams and working with customers in dynamic environments
In-depth understanding of clinical trials and business services
Proficient in using company SOPs and Quality standards
Excellent organizational, planning, and analytical skills with the ability to manage multiple tasks and meet strict deadlines
Strong customer management skills; proactive in anticipating and responding to client needs
Experience with both detailed execution and strategic orientation
Diversity and Inclusion Proficiencies: Drives Growth, Builds Customer Allegiance, Communicates Openly, Builds Organizational Relationships, Adapts to Process Improvement Environments

Responsibilities

Develop, mentor, and conduct yearly evaluations for Project Managers, Associate Project Managers, and Project Support Associates. Put into effect Performance Improvement Plans when needed
Establish goals for direct reports in alignment with company initiatives and vision
Direct the selection of projects and clients managed by the project management team, ensuring accurate and consistent delivery of customer projects
Provide assistance for customer issues advanced by Project Managers and Associate Project Managers
Identify, develop, and implement process improvements to improve overall efficiency and productivity
Address all personnel issues, timecard maintenance, and job descriptions for support associates
Participate in sales and marketing activities, including customer kickoffs, teleconferences, customer visits, audits, estimates, and quotations
Initiate and maintain continuous communication with appropriate departments
Provide regular training, including system and SOP training
Adhere to Good Manufacturing Practices in all areas of responsibility
Demonstrate and promote the company vision and values

Skills

Project Management

Team Leadership

Performance Management

Process Improvement

Client Services

Personnel Management

Sales Support

Clinical Trials

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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