Manager, Contact Center Operations
JerryFull Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Key technologies and capabilities for this role
Common questions about this position
Proven experience leading leaders (minimum 2–3 supervisors with teams) and a strong background in call center / customer care operations are required.
Candidates need excellent communication, problem-solving, and inspirational leadership skills, along with tactical management, strategic business vision, and strong business acumen.
This information is not specified in the job description.
This information is not specified in the job description.
A strong candidate has experience leading multiple supervisors, a call center background, strategic vision, and skills in inspiring talent, problem-solving, and aligning operations with business goals.
Provides risk management and insurance solutions
Assurant provides risk management solutions that focus on protecting major consumer purchases, particularly in mobile devices, electronics, and smart technology. The company offers insurance products and extended service contracts that help consumers safeguard their investments in high-value items. When a product is damaged or malfunctions, Assurant also provides repair services to restore it efficiently. This approach helps clients minimize financial losses from unexpected events. Assurant generates revenue through the sale of insurance policies, service contracts, and repair services. Unlike many competitors, Assurant emphasizes diversity, equity, and inclusion within its corporate culture, which enhances its ability to serve a diverse customer base. The company's goal is to support consumers and businesses in maintaining their day-to-day operations while protecting their investments.