Manager, Call Center Operations at Assurant

Bahía Blanca, Buenos Aires, Argentina

Assurant Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer ServiceIndustries

Requirements

  • Proven experience leading leaders (minimum 2–3 supervisors with teams)
  • Strong background in call center / customer care operations
  • Tactical management skills combined with strategic business vision
  • Excellent communication, problem-solving, and inspirational leadership
  • Lead with a clear strategic vision
  • Strong business acumen and ability to connect operations to company goals
  • Long-term thinking: anticipate challenges and propose sustainable solutions
  • Inspire, develop, and retain talent
  • Collaborative mindset and results orientation

Responsibilities

  • Lead and coach supervisors, helping them grow into strong leaders
  • Act as the first point of escalation for supervisors and senior managers
  • Ensure service quality, performance KPIs, and action plans are met
  • Manage staffing, absenteeism, team climate, and performance reviews
  • Drive recruitment, onboarding, and development of new supervisors
  • Anticipate operational needs and align resources with business goals
  • Represent and defend your team’s work with stakeholders

Skills

Call Center Operations
Customer Care
Leadership
Team Management
Performance KPIs
Staffing
Recruitment
Onboarding
Escalation Management
Stakeholder Communication
Problem-Solving
Business Acumen

Assurant

Provides risk management and insurance solutions

About Assurant

Assurant provides risk management solutions that focus on protecting major consumer purchases, particularly in mobile devices, electronics, and smart technology. The company offers insurance products and extended service contracts that help consumers safeguard their investments in high-value items. When a product is damaged or malfunctions, Assurant also provides repair services to restore it efficiently. This approach helps clients minimize financial losses from unexpected events. Assurant generates revenue through the sale of insurance policies, service contracts, and repair services. Unlike many competitors, Assurant emphasizes diversity, equity, and inclusion within its corporate culture, which enhances its ability to serve a diverse customer base. The company's goal is to support consumers and businesses in maintaining their day-to-day operations while protecting their investments.

New York City, New YorkHeadquarters
1892Year Founded
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees

Benefits

Health Insurance
Hybrid Work Options
Professional Development Budget

Risks

Integration challenges from acquiring iSmash may affect operational efficiency.
Regulatory scrutiny from acquiring American Lease Insurance could pose compliance challenges.
Cultural clashes from acquiring American Financial & Automotive Services may impact operations.

Differentiation

Assurant specializes in risk management for mobile devices and electronics globally.
The company offers insurance, service contracts, and repair services for high-value items.
Assurant's DEI commitment fosters innovation and enhances customer understanding.

Upsides

Increased demand for mobile device insurance due to remote work trends.
5G expansion drives demand for new devices and related insurance products.
Acquisition of iSmash enhances Assurant's tech repair service capabilities.

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