Manager, Business Continuity and Operational Resilience at Capital One

Richmond, Virginia, United States

Capital One Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, BankingIndustries

Requirements

  • Bachelor's Degree or military experience
  • At least 5 years of experience in a Risk Management or Crisis Management role
  • At least 3 years of experience working within a business continuity, business resiliency, or operational resiliency environment
  • At least 2 years of experience supporting formal risk assessments [Risk Control Self Assessments (RCSAs), Hazard Vulnerability Analysis (HVAs)]
  • Strong analytical, critical thinking, and problem solving skills; ability to “connect the dots”
  • Proven ability to successfully lead strategic cross-functional process initiatives
  • Ability to distill complexity and drive alignment across stakeholders from multiple lines of business and defense
  • Proven ability to work independently; flexible to change in a fast paced environment that requires the balancing of competing priorities
  • Strong risk judgment
  • Excellent communicator and influencer across various levels of stakeholders
  • Preferred Qualifications
  • Experience with Operational Resiliency software tools (Fusion, Archer)
  • Associate Business Continuity Professional (CBCP) or Associate Business Continuity Professional (ABCP) certifications
  • Understanding of IT environments; experience with linkage between Business Continuity and Disaster Recovery
  • Experience working in the financial services industry
  • Experience responding to audit or regulatory examiner requests [Office of the Comptroller of the Currency (OCC), Federal Reserve Board (FRB), Federal Financial Institutions Examination Council (FFIEC), Farm Credit Administration (FCA)]

Responsibilities

  • Coordinating with other second-line groups, including Third Party Risk Management, Cyber, and Technology and Data Risk Management to design and implement oversight and challenge routines for the Operational Resilience framework
  • Designing, owning, and coordinating with first-line stakeholders to execute governance routines that will transition our Operational Resilience framework and activities into BAU routines, including, but not limited to: Regular review and updates of Essential Business Service; Evaluating test and exercise results against Service Disruption Tolerance; Regular reporting of Operational Resilience key risks and program status
  • Effectively challenge business decisions and activities that impact operational resilience, and overseeing remediation through completion
  • Support designing new capabilities in our system of record to effectively document Operational Resilience information

Skills

Business Continuity
Operational Resilience
Risk Management
Governance
Stakeholder Coordination
Critical Thinking
Third Party Risk Management
Cyber Risk
Technology Risk
Data Risk Management
Essential Business Services

Capital One

Offers diverse financial products and services

About Capital One

Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.

McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees

Benefits

Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program

Risks

Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.

Differentiation

Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.

Upsides

Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.

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