Manager - Auto and General Liability Field Claims at AIG

Lenexa, Kansas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

5+ years of Auto Liability claim experience
Experience resolving physical damage and total loss claims
In-depth knowledge of claim handling procedures, claims performance strategies, and claim best practices
Ability to collaborate and successfully manage work when working at home or in the office in a flexible work environment
Demonstrated ability to initiate and champion change initiatives that leverage technology and improve skills in benchmarking
Creativity in resolving unique and challenging business problems, as well as ability to achieve business goals and objectives
Excellent interpersonal and organizational skills and ability to handle multiple tasks while managing competing priorities
Effective decision making skills including the ability to recognize, analyze, and improve claims performance against standards and goals
Prior claims management experience a plus
Bachelor’s Degree or equivalent work experience
Multi-state adjuster licenses or ability to obtain required licenses within 90 days of hire

Responsibilities

Manage, lead, and direct a team of Adjusters handling Auto and General liability property damage and bodily injury claims
Drive technical excellence to control indemnity and expense loss and litigation costs through timely and appropriate reserving, trial preparation, and ultimate resolution
Lead team to collaborate with insureds, third party administrators, underwriters, and brokers to ensure all stakeholders agree with the litigation strategy
Provide ongoing coaching/counseling to adjusters to achieve technical excellence
Conduct periodic claim file audits of field claims practices and monitor results to help drive behavioral changes where appropriate
Oversee claim dashboards to help drive best claim practices to secure that the team is meeting company goals
Communicate with all internal business partners and underwriters to make sure underwriting is aware of large losses and industry trends

Skills

Auto Liability Claims

General Liability Claims

Claims Reserving

Litigation Management

Trial Preparation

Claim File Audits

Team Leadership

Adjuster Coaching

Claims Dashboards

Underwriting Collaboration

Physical Damage Claims

Total Loss Claims

Claim Handling Procedures

AIG

Global insurance provider for individuals and businesses

About AIG

AIG provides a variety of insurance products and services aimed at individuals, families, and businesses. Their offerings include life insurance, retirement planning, and commercial insurance, which help clients manage risk and protect their assets. AIG operates by underwriting insurance policies and managing risk, while also investing the premiums collected to generate income. This company stands out from competitors by not only focusing on traditional insurance but also emphasizing cybersecurity and data protection to keep clients' information safe. AIG's goal is to help clients achieve financial security and peace of mind through comprehensive insurance solutions.

New York City, New YorkHeadquarters

1919Year Founded

IPOCompany Stage

Cybersecurity, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision coverage

Flexible Spending Accounts (FSA)

401(k)

PTO

Commuter Expense Reimbursement Account

Risks

Sale of personal travel business may reduce AIG's market presence in travel insurance.

Expansion in Atlanta could pose financial risks if expected growth does not materialize.

Deconsolidation of Corebridge Financial might lead to loss of synergies and increased costs.

Differentiation

AIG offers a wide range of insurance products globally, serving diverse client needs.

Corebridge Financial, a subsidiary, enhances AIG's offerings in retirement planning and financial futures.

AIG emphasizes cybersecurity and data protection, ensuring clients' information remains secure.

Upsides

AI adoption in underwriting and claims processing enhances efficiency and reduces costs for AIG.

InsurTech partnerships offer AIG opportunities to enhance digital capabilities and drive innovation.

Telematics and usage-based insurance allow AIG to offer personalized and flexible products.

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