M365 Systems Engineer (AU MSP, WFH)

Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology & ServicesIndustries

Requirements

Candidates should possess knowledge of M365 Admin Centres, configurations, tools, processes, and operations, along with experience managing Microsoft Endpoint Management (Intune / Autopilot etc.) and Microsoft 365 governance and compliance. A strong understanding of Microsoft 365 Lighthouse, ITIL certification, and a ‘Microsoft 365 Certified: Administrator Expert’ certification is mandatory, or equivalent prerequisites such as Endpoint Administrator Associate, Teams Administrator Associate, Identify and Access Administrator Associate, Security Operations Associate, Information Protection and Compliance Administrator Associate, or any other valid Microsoft certificate are desired.

Responsibilities

The M365 Systems Engineer will provide 2nd & 3rd level technical infrastructure support within agreed SLAs, adhere to Incident, Security, Problem, and Change Management processes, create and maintain technical documentation, provide escalated support from neighboring teams, develop knowledgebase articles and process documents, offer after-hours on-call assistance when needed, and assist with the generation and review of customer Monthly 365 / Intune reports, presenting and discussing findings.

Skills

M365 Admin Centres

Microsoft Endpoint Management

Intune

Autopilot

Microsoft 365 governance

Microsoft 365 Defender Suite

Exchange Online

SharePoint Online

Teams

Microsoft 365 Lighthouse

Partner Centre

ITIL

Microsoft 365 Certified: Administrator Expert

Endpoint Administrator Associate

Teams Administrator Associate

Identify and Access Administrator Associate

Security Operations Associate

Information Protection and Compliance Administrator Associate

PowerShell scripting

Graph API

GitHub

Power Apps

Apple support services

Wintel

Active Directory

VPN

Antivirus Technologies

Backup Technologies

Connectly

AI-powered marketing automation for e-commerce

About Connectly

Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$33.7MTotal Funding

SERIES_BCompany Stage

Consumer Software, AI & Machine Learning, Consumer GoodsIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Company Equity

Risks

Increased competition from Alibaba's AI initiatives could overshadow Connectly's offerings.

Reliance on Shopify and Vtex poses risks if they develop their own AI solutions.

Rapid AI advancements require Connectly to continuously innovate to stay competitive.

Differentiation

Connectly.ai automates sales and marketing for e-commerce with AI-powered Sofia AI platform.

The platform integrates seamlessly with Shopify and Vtex, enhancing user experience and sales.

Connectly.ai supports over 20 languages, including local slang, for personalized customer interactions.

Upsides

Connectly.ai raised $20 million in Series B funding led by Alibaba in 2023.

The platform's AI-driven personalization boosts conversion rates and customer satisfaction.

Connectly.ai's multilingual support enhances global customer engagement and market reach.

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