Job Description: Microsoft 365 Administrator

Employment Type: [Not Specified] Location Type: Remote Workplace: Remote Department: Information & Communication Technology Published: 2025-06-30 Language: en

Position Overview

We are seeking a skilled Microsoft 365 Administrator to provide 2nd & 3rd level technical infrastructure support within agreed SLA agreements. This role involves managing various Microsoft 365 services, ensuring governance and compliance, and supporting customer environments.

Schedule

• Monday – Friday (07:00 AM - 04:00 PM PHT)
• On-call assistance and/or escalation may be required outside of standard hours.

Requirements

Skills Required:

• Knowledgeable of M365 Admin Centres, configurations, tools, processes, and operations.
• Manage Microsoft Endpoint Management (Intune / Autopilot etc.).
• Manage Microsoft 365 governance and compliance.
• Manage Microsoft 365 Defender Suite.
• Experience with M365 environments and technologies (Exchange Online, SharePoint Online, Teams etc.).
• Experience with Hybrid Environments using Microsoft 365 Services.
• Understanding of Microsoft 365 Lighthouse / Partner Centre.
• ITIL certification.
• Appropriate Tertiary qualifications and/or IT Industry Certifications.
• Mandatory: "Microsoft 365 Certified: Administrator Expert" OR one of the following prerequisites:
  • Endpoint Administrator Associate
  • Teams Administrator Associate
  • Identify and Access Administrator Associate
  • Security Operations Associate
  • Information Protection and Compliance Administrator Associate
• Any other valid Microsoft certificate is desired.

Nice to Have:

• Previous experience within a Managed Services Provider (MSP).
• Microsoft development experience with GRAPH, PowerShell scripting, GitHub, Power Apps.
• Experience implementing Microsoft/Office 365 services.
• Experience with Access & Privilege Cloud Platforms.
• Modern Work management around Apple support services.
• Wintel experience around servers and Active Directory services.
• Virtual Private Networking.
• Antivirus Technologies.
• Backup Technologies.

Responsibilities

• Provide 2nd & 3rd level technical infrastructure support or higher within agreed SLA agreements.
• Adhere to Incident, Security, Problem, and Change Management processes as per company/customer standards (ITIL Framework).
• Create and maintain technical documentation for customer environments.
• Provide escalated support from neighbouring support teams.
• Create knowledgebase articles and process documents.
• Assist with the generation and review of customer Monthly 365 / Intune reports and present findings.

Company Information & Benefits

About ConnectOS:

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice. We are a leading provider of offshore talent for organizations worldwide and one of the fastest-growing offshoring companies globally. With over a decade of experience, we specialize in premium resourcing and productivity solutions.

Benefits & Perks:

• WFH Medical, Dental Coverage, and Life insurance from day 1 of employment.
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion).
• Competitive salary package and annual appraisal.
• Financial Assistance Program.
• Mandatory Government Benefits and 13th Month Pay.
• Regular Company Events, Work Life Balance, and Career growth opportunities.

Application Instructions

[Not Specified]

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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