Loan Closer Team Lead (Supervisor) at Tomo

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, MortgageIndustries

Requirements

Strong understanding of the mortgage closing and funding process
Proven leadership capabilities with experience managing closing or operations teams
High attention to detail and organizational skills, especially when working with large volumes and tight timelines
A “phone-first” communicator who values collaboration, transparency, and efficiency
Ability to stay calm under pressure and maintain a customer-first mindset, especially during escalations
Preferred Qualifications
Minimum of 5 years of experience in the loan/financial industry, including leadership roles
Experience with Byte Pro or other LOS platforms (e.g., Encompass)
Familiarity with a variety of loan types: Conventional, FHA, VA, and Jumbo
Strong knowledge of mortgage applications, credit reports, and financial verifications
Experience working in a fast-paced, purchase-driven environment

Responsibilities

Lead the Closing Team: Supervise a team of mortgage closers, providing coaching, mentorship, and performance feedback to drive quality and efficiency
Pipeline Management: Monitor individual and team pipelines to ensure files move swiftly through the closing process while meeting compliance and regulatory requirements
Quality Control: Review team files to ensure documentation accuracy, fee compliance, and proper coordination with title companies and warehouse banks
File Ownership: Manage an individual pipeline of complex purchase loans, ensuring initial closing disclosures are sent timely, closing packages are accurate, the signed closing package meets all requirements, prior to fund conditions are met, and funding authorization is given
Compliance Oversight: Review files for adherence to TILA, RESPA, HMDA, Reg B, and other federal/state guidelines. Remediate Compliance Ease alerts and ensure documentation is audit-ready
Team Collaboration: Work closely with processors, underwriters, loan officers, and settlement agents to identify and resolve closing issues
Continuous Improvement: Identify process gaps and partner with leadership to streamline workflows and elevate the customer experience
Post-Closing Support: Assist with post-closing issue resolution to ensure funding and investor delivery go smoothly

Skills

Key technologies and capabilities for this role

Mortgage ClosingTeam LeadershipPipeline ManagementQuality ControlLoan DocumentationFee ComplianceRegulatory ComplianceClosing DisclosuresTitle CoordinationWarehouse Banking

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

This is a full-time hybrid position in NYC, requiring in-office work Monday through Wednesday and remote work Thursday through Friday.

What salary or compensation does this role offer?

This information is not specified in the job description.

What skills and experience are required for this position?

Candidates need a strong understanding of the mortgage closing and funding process, proven leadership capabilities managing closing or operations teams, high attention to detail and organizational skills, and strong communication skills as a 'phone-first' communicator who values collaboration.

What is the company culture like at Tomo?

Tomo fosters a collaborative environment focused on building a better mortgage experience that is faster, more transparent, and customer-centric, with a commitment to eliminating greed and complexity in lending.

What makes a strong candidate for the Loan Closer Team Lead role?

A strong candidate has proven leadership experience managing closing or operations teams, deep expertise in mortgage closing processes including compliance with TILA, RESPA, and other regulations, and excels in high-detail, collaborative environments with tight timelines.

Tomo

Token-based social platform for creators

About Tomo

Tomo Inc. operates a platform called Astro that enhances social interactions between creators and their supporters in the Web3 space. Astro provides features like direct messaging, private rooms, and personalized feeds, all secured by blockchain technology. The platform uses tokens to create unique engagement opportunities, allowing supporters to access exclusive content and privileges based on their token holdings. Tomo targets the rapidly growing creator economy, which includes individuals and small businesses generating income through content creation. The company employs a freemium business model, offering basic features for free while charging for advanced features and premium content, often paid for with tokens. Tomo's goal is to reshape how creators and their audiences connect and engage.

None, CaliforniaHeadquarters

2020Year Founded

$3.4MTotal Funding

SEEDCompany Stage

Consumer Software, Crypto & Web3Industries

11-50Employees

Risks

Blockchain technology evolution may outpace Tomo's current platform capabilities.

Intensifying regulatory scrutiny on token-based transactions poses compliance challenges.

Volatility in cryptocurrency markets affects Tomo's token-based revenue model.

Differentiation

Tomo integrates AI and blockchain for a seamless home-buying experience.

Astro platform offers token-based social interactions for creators and supporters.

Tomo's multi-chain wallet enhances digital asset management within Telegram.

Upsides

Tomo raised $3.5 million in seed funding led by Polychain Capital.

Growing creator economy boosts demand for platforms like Astro.

Increasing interest in SocialFi platforms enhances Tomo's market potential.

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